Associate, Total Quality Management

<p>Hi, we're Oscar. We're hiring an Associate, Total Quality Management to join our Total Quality Management team.</p> <p>Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.</p> <p><strong>About the role:</strong></p> <p>You will work cross-functionally with business and technical Oscar stakeholders and representing the needs and interests of the department in company wide strategic initiatives and in solving business problems related to internal processes. You will lead the design, optimization, and implementation of processes / improvements / platforms to operations in support of achieving organizational goals. This will require collecting and documenting business requirements, and building and managing project plans. Additionally, it will involve documenting key project decisions, managing project governance, and applying frameworks. Furthermore, it will necessitate analyzing data, and developing and communicating risk mitigation strategies. All of these tasks must be accomplished across disparate initiatives and stakeholders at the same time.</p> <p>You will report into the Associate Director, Quality.</p> <p><strong>Work Location: </strong>This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid</p> <p><strong>Pay Transparency: </strong>The base pay for this role is: $96,876 - $127,149 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Lead the end-to-end management of cross-functional implementations and projects. This includes creating project plans, engaging stakeholders, and managing cross-functional relationships to drive collaboration. Additionally, it involves mitigating edge cases and ensuring on-time completion.</li> <li>Evaluate overall departmental performance by creating, gathering (Big Data query writing &amp; management), analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies.</li> <li>Develop, maintains, improves Key Performance Indicator (KPI) dashboards.</li> <li>Perform trend and variance analysis to identify performance drivers.</li> <li>Work with stakeholder teams to ensure audit forecasts align with business objectives and changes.&l