Customer Service Representative

SUMMARY OF THE ROLE

Do you have a passion for delivering first-rate customer service and ensuring smooth operations? In this role, you'll be the main point of contact for both internal and external customers, managing orders, invoices, credits, and complaints with accuracy and care. By keeping everything running efficiently, you'll play a key part in boosting customer satisfaction and enhancing overall processes. If you're ready to make a difference, this is the opportunity for you!

Responsibilities:

• Execute customer orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure excellent and efficient customer service.

• Perform invoicing of Customers' orders accurately and efficiently and respect local laws and Jotun procedures.

• Coordinate the activities within the Customer Service Department, assuring that the Customer orders are processed promptly and efficiently, promoting lean solutions and best practices.

• Follow up on Customers' complaints to ensure they are dealt with promptly and efficiently by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.

• Actively handle customers' inquiries through e-mail, telephone, or face-to-face in a timely and professional manner to provide high-quality customer service.

• Handle customer complaints effectively by quickly understanding the issue and coming up with sound solutions to increase customer satisfaction.

• Verify, enter, and review system prices accurately with the customer's purchase orders and sales orders.

• Communicate with sales and customers to verify all details are correct and clear up any missing information or inconsistencies on orders.

• Monitor daily follow-up of orders and change dates if applicable to achieve correct backlog and OTIF.

• Handle approved Sales Returns with appropriate charge information and create credit notes when required.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

What we look for: 

We are looking for a driven, dynamic individual who is looking to develop and excel in a fast moving, customer facing environment. The individual will be able to work both independently handling their own customer accounts, and form part of the wider customer service team committed to providing excellent service levels on a consistent basis.

Required

Language: Must speak fluent English

Preferred

Language: Bilingual English and Spanish is advantageous, but not required.

Work Experience: Customer service background is preferred, but not essential.

What we offer:

• Competitive compensation and benefits: 3 weeks' vacation, 11 Holidays & 1 Floating Holiday, flexible work arrangement,

• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.

• Career development opportunities across multiple disciplines and geographies

• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores

• A supportive and inclusive company culture where you can be your authentic self

• A focus on having fun together through team buildings and social activities

POSITION INFORMATION

Company:

Jotun Paints Inc.

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE (dd.mm.yyyy):

10.10.2024

WHO WE ARE

Our operations in the AMERICAS (North America, Central America and South America) began in the 70's in the USA and later expanded to Brazil (1998) and later to Mexico (2015). Today with a factory in Brazil (Rio de Janeiro) and direct sales operations in the US (Houston) and Mexico (Vera Cruz), the AMERICAS region is strategically located and is active in the Marine and Protective segments. With a promising market for our products and our brand, we have the ambition to expand to other countries in the region. We believe that real value in our companies is our employees, both as individuals and as teams. We focus on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, driven by our values of Loyalty, Care, Respect and Boldness. And WE make it happen!

Jotun is one of the world's leading manufacturers of paints, coatings and powder coatings. Jotun was founded in Norway in 1926, and after great domestic success, an international expansion started in 1962 wh