Regional Technology Support Supervisor

Overview

Department: IT

Location: Hybrid - Office Location: 211 N Eddy Street, South Bend, IN 46617

-Travel to local satellite locations when needed.Hours: Monday-Friday: 8:00 am-5:00 pm

Join Our Team at The South Bend Clinic!

At The South Bend Clinic, we strive for excellence—not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter—inside and outside our workplace.

We’re more than a healthcare provider; we’re a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.

Why Choose The South Bend Clinic?

We’re committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:

• Financial Wellness:

  • Daily Pay: Access your earned wages when you need them.
  • Tuition Reimbursement: Up to $5,250 per year to support your education.
  • 401(k) Match: Plan for your future with our competitive matching program.
  • 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years.

• Health & Well-Being:

  • Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.
  • Pet Health Coverage: Because your furry friends matter too.

• Work-Life Balance:

  • Paid Volunteer Time: 40 hours of paid time off annually to give back to your community.
  • Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.

• Inclusive Culture:

  • A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive Social Impact.

Responsibilities

Regional IT Leadership & Operations

· Serve as the day-to-day operational leader for regional IT support across assigned remote medical facilities.

· Act as the local IT leader on-site, regularly visiting all assigned medical facilities to ensure that technology standards, builds, and configurations are aligned with corporate expectations.

· Validate that site builds (network, wireless, endpoints, peripherals, and workflows) meet defined standards and identify gaps or deviations.

· Drive continuous improvement by identifying opportunities to enhance stability, performance, security, and user experience at each location.

· Provide direct people management for regional technologists, including coaching, performance management, scheduling, prioritization, and professional development.

· Establish consistent operational rhythms, standards, and expectations to create structure, repeatability, and reliability in support delivery.

· Ensure technology services are stable, responsive, and aligned with clinical and business needs.

· Serve as the day-to-day operational leader for regional IT support across assigned remote medical facilities.

· Provide direct people management for regional technologists, including coaching, performance management, scheduling, prioritization, and professional development.

· Establish consistent operational rhythms, standards, and expectations to create structure, repeatability, and reliability in support delivery.

· Ensure technology services are stable, responsive, and aligned with clinical and business needs.

Executive & Leadership Engagement

· Act as the first point of contact for executive and senior leadership outreach, concerns, and escalations related to regional IT services.

· Professionally facilitate issues, complaints, and service challenges, ensuring stakeholders feel heard, respected, and supported.

· Own escalations from intake through resolution, including communication, coordination, and follow-up.

· Escalate appropriately to corporate IT leadership when needed, with clear context, impact, and recommended actions.

 

Coordination with Corporate IT

· Serve as the regional liaison to corporate IT teams, ensuring alignment on initiatives, standards, security, and technology roadmaps.

· Coordinate regional participation in enterprise initiatives, upgrades, rollouts, and remediation efforts.<