Senior Software Engineer - CTJ - Poly

Microsoft Azure's Map of the Internet service operates within the dynamic realm of Azure Networking, driven by a profound mission. Our commitment is to develop innovative products and platforms that will propel the evolution of globally distributed, self-optimized networks. This ambitious goal is achieved through the collection of network measurements from Microsoft users worldwide. Leveraging this invaluable data, we provide continuous insights into real end-user performance.

In our pursuit of excellence, we are actively seeking a Senior Software Engineer dedicated to delivering exceptional value to our customers. Our approach relies on cutting-edge research and an exceptional engineering team.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

The scale and impact of our operations is enormous. You will work with other teams in Microsoft, participating in architectural and design reviews, and delivering your components with high quality. You will also have opportunities to collaborate across the broader Azure organization and with external Microsoft customers. There is high visibility in an area of large and expanding investment for Azure, offering a terrific opportunity for technical and career growth.

In Azure Silver Hyperscale Networking, you own features from the design phase through implementation to production. As part of this ownership, you are expected to help support your features by actively participating in an on-call rotation, which includes creating/updating Standard Operating Procedures, Troubleshooting Guides, monitoring systems, mitigating/restoring network incidents, and deep-dive analysis of root causes of outages.

Builds and contributes to complex, distributed systems capable of handling high-volume data collection and orchestration of billions of clients worldwide

Participates in team’s design and code reviews. Shares best practices and teaches others about new tools and strategies.

Applies debugging tools and examines logs, telemetry, and other methods to verify assumptions through writing and developing code proactively before issues occur and reactively as issues occur for products. Conducts retrospective debugging of solutions to identify root causes of problems.

Builds, contributes to, and identifies new software tools to support other programs and applications to create, debug, and maintain code for products. Begins to develop skills in other tools outside areas of expertise. Identifies internal tools and creates tools that will be useful for creating the product, determining if methods are still applicable for the current solution.

Maintains operations of live service as issues arise on a rotational, on-call basis. Implements solutions and mitigations to more complex issues impacting performance or functionality and escalates as necessary. Reviews and writes issues postmortem and shares insights with the team.

Acts as a Designated Responsible Individual (DRI) and guides other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions. Drives efforts to reduce incident volume, looking globally at incidences and providing broad resolutions. Escalates issues to appropriate owners.

Drives efforts to instrument software for gathering telemetry data on system behavior such as performance, reliability, availability, and so forth. Drives sustaining feedback loops from telemetry resulting in subsequent designs. Creates outputs of telemetry such as notifications or dashboards.

Embody our culture and