Client Access Representative

Job Description:

Job Title: Client Access Representative

Location: Independence, MO

Department: Client Access

Employment Type: Full-time

Job Summary:
Join our compassionate and collaborative team as a Client Access Representative, where you will play a vital role in providing exceptional customer service to our clients and patients. You will be the first point of contact, ensuring a welcoming environment while managing a high volume of public interactions. This position offers the opportunity to make a meaningful difference in the lives of others, all while developing your skills in a dynamic and supportive setting. We are looking for individuals who are organized, detail-oriented, and possess strong communication skills to thrive in this role.

As a Client Access Representative, you will be responsible for performing various clerical support functions within clinician office practices. Your role will involve scheduling appointments, collecting payments, and maintaining accurate client records, all while navigating potentially stressful situations with professionalism and grace.

This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Greet clients upon arrival, verifying personal information and payment methods, and collecting co-payments as applicable.
• Schedule clinician appointments and confirm client benefits and eligibility.
• Manage appointment changes, including cancellations and no-shows, according to established processes.
• Collaborate with clients, families, and staff to resolve any issues that arise during visits.
• Ensure the completeness of client health records and maintain accurate financial transactions.
• Utilize Electronic Medical Records effectively and manage phone communications.
• Maintain a tidy reception area and assist with various office equipment as needed.
• Participate in quality improvement programs and perform additional duties as assigned by leadership.

Education, Experience, and/or Credential Qualifications:

• High school diploma or GED required.
• Previous customer service experience preferred.

Additional Qualifications:

• Excellent oral, written, and interpersonal communication skills required.
• Strong customer service orientation and ability to multi-task while being a team player.
• Excellent organization and typing skills, with proficiency in computer usage.
• Reliable transportation to the assigned area.

Physical Requirements:

• ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up to 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.
• Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission