PAYROLL RESEARCH ANALYST (HYBRID)

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

The Payroll Research Specialist will support managers across the United States with various accounting, finance and audit duties. The position is considered the second level of support to assist with payroll activities and high priority projects as needed to ensure payroll accuracy and timely payroll processing.  This role is based at the Charlotte headquarters and offers a hybrid work schedule. 
 

Responsibilities: 

• 2nd Level Support - Research and resolve work orders from the Customer Service team. Assist Customer Service Associates when necessary on incoming calls.
• Mentor Associates as needed with work order resolution.  Review activity log in work orders for detail and accuracy and coach Associates when missing or inaccurate information is uncovered.
• Perform real-time root cause analysis on each issue in order to identify gaps in existing solutions and assist in developing new preventive solutions.
• Ability to understand and suggest resolution to issues that arise with current and new business.
• Solid understanding of payroll policies and procedures and consistent application and interpretation of them.  
• Strong working knowledge of all payroll applications (including SAP, MySTAFF, MyRequests and other applications) and based on interactions within those applications, able to recommend and  implement improvements/enhancements.
• Implement planned, intentional process reviews, document current processes/procedures, automate manual work and eliminate unnecessary/outdated/redundant processes.
• Find opportunities to reduce volumes and improve accuracy on team and within time and attendance system.  Monitor off-cycle count for time submission errors in time and attendance solution with concentration on volume reduction.
• Assist with audit review and work with other payroll teams to modify and improve existing audits as well as creating new audits.    Perform designated backup responsibility for various projects and tasks as needed.
• Prepare planned trainings for weekly Operations meetings.

 
Qualifications: 

• Bachelor’s degree required
• Excellent communication skills
• Ability to work in a confidential environment
• 1 year of Customer Service/Call Center experience; large volume payroll environment preferred
• Knowledge of Microsoft Office package (Excel, Access, Outlook)
• SAP Payroll experience strongly preferred

Apply to Compass Group today!

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Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage app