L3 IT Support Specilalist

How You Will Make and Impact: 

●      Provide in-person support for users in the IT Lounge

●      Respond to user requests via standard support tools like chat and ticketing systems

●      Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardware

●      Build and deploy new laptops using standard deployment tools like JAMF, Intune

●      Participate in the IT on-boarding experience and IT welcome sessions

●      Manage system access for Asana’s users

●      Deploy and support software to end-users

●      Help to maintain functionality in conference rooms and all-hands spaces

●      Manage hardware and software inventory

What You Will Need To Succeed: 

●      Experience in IT support roles that includes:

○      Hardware troubleshooting experience on common business systems including Apple, Windows, and Chromebooks.

○      Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc

○      Experience with being part of a distributed team, whose main HQ might be in another location

○      Experience using and managing ticket-based enterprise workflow management systems, particularly Asana, Zendesk or similar

●      A positive, service-oriented attitude

●      Solid problem solving skills

●      Ability to lift heavy equipment (50+ pounds) as needed

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