Senior Manager - Provider Network Project Management

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary The Senior Manager, Project Program Management, will help formulate, lead, and champion strategic initiatives in partnership with Executive leadership, internal stakeholders. The Senior Manager will support the Network Region Lead in initiatives that significantly impact company strategy, enabling the West/South Central Region to be competitive in the marketplace and effectively serve its customers.  Initiatives may range across operational change, new uses of analytics and technology, process standardization, new market opportunities, enhanced customer service, and more.

This position will require continuous collaboration and consultation with executive and senior leaders, contributors, and various level stakeholders to optimize the achievement of strategic business objectives. The ideal candidate is an initiative-taker, detail-oriented, highly organized, and able to work on multiple tasks simultaneously in a fast-paced and ever-changing environment.

This role involves complex, cross-functional stakeholder management and significant exposure to executive leadership. It requires a strong background in complex program management, business or healthcare consulting, or strategic planning and process improvement, with demonstrated ability to work independently, build collaborative relationships, communicate clearly, gain alignment and consensus, build comprehensive execution plans, and meet difficult deliverables in a dynamic environment. It also requires openness to diverse and often ambiguous objectives, with a proven track record of facilitating and influencing teams, with and without authority.

Responsible for:

• Create executive presentations, communications, and summary documents to support Monthly Operating Review (MOR), Town Halls, and supporting background documentation.
• Track strategic initiatives supporting the Network organization through the Region.
• Help drive strategy alignment, planning and execution in collaboration with Network CNOs and Network Market Leads.
• Identify and implement best practices throughout the region.
• Integrate relevant data and information and apply the findings to positively impact our business and function along with share key insights and actions based on data and metrics.
• Leading and managing all aspects of a strategic project such as planning, coordination, development, and implementation.
• Tracking progress and communicating project status on a regular basis, anticipating, and surfacing issues, proposing solutions as required.
• Proactively identifying opportunities for improvement across the region.
• Acts as an advocate for change, influencing others to see the value in project; driving innovative and realistic solutions that align to the company’s strategic direction.
• Engaging the appropriate resources needed to define and approve the project scope, requirements, and acceptance of the new functionality or change, prior to the projects’ go live dates.
• Ability to identify changes and/or enhancements needed to work processes to increase efficiency and accuracy, set and achieve short- and long-term goals, drive change and return on investment (ROI) delivery.
• Understand implications of proposed solutions or process changes and supply guidance on alternatives where necessary.
• Effectively manage team/stakeholder expectations and engagement through clear and frequent communication regarding status updates, critical path progress, and variances from project plan.
• Assists with the management of internal relationships, processes, and performance drives (in some cases relationships may be external)
• Other project management duties, assignments, and/or activities, as assigned

Required Qualifications

• 7+ years of related experience in project/program management,  operations management, business consulting, and/or business analysis
• Demonstrated success using verbal and written communication skills to present information.
• Candidate must reside in the west / south central territory
• Strong Microsoft Office Suite Proficiency (PowerPoint, Excel, etc)
• Experience includes development and management of multiple projects and/or progra