Pilina General Manager

Company Description

Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• Flexible spending account (FSA)
• 401(k) retirement savings plan and matching program
• Paid Vacation, holidays, personal and sick days
• Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Employee Activities

Job Description

As the General Manager of Pilina, you will be responsible for overseeing all facets of the venue, ensuring its continued business growth, operational excellence, and elevated guest experience. Your leadership will drive innovation, team development, and sustained success in alignment with our brand vision.

Salary Range: $95,000 - $105,000

What you will be doing:

• Drive business growth and profitability by developing strategies to increase average check and cover capture, optimizing purchasing and inventory management, and fostering strong partnerships with preferred suppliers.
• Work in partnership with the Resort Chef de Cuisine to execute the smooth and flawless operation of the front and back of house.
• Maintain guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements and building relationships.
• Maintain professional and technical knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, benchmarking state-of-the-art practices and participating in Hawaii community programs.
• Consistently drive innovation to be the ‘Hottest Place in Town’ by actively promoting our venue within the community.
• Actively participate in social media accounts and online reputation (including responding to inquiries/comments) in partnership with the Executive Chef, and Marketing/PR Manager in accordance with marketing standards.
• Establish restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing and sales projections, analyses and estimates.
• Meet restaurant financial objectives by preparing strategic and monthly forecasts; analyzing variances; initiating corrective action.
• Accomplish restaurant objectives by recruiting, selecting, orienting and training to ensure colleagues are set up for success.
• Maintain operation by preparing policies and standard operating procedures aligned with hotel policies.
• Ensure all brand standards and programs are in place and maintained.
• Collaborate with other departments to contribute to the overall smooth operation of the hotel.
• Share Pilina story and history of the islands with guests.
• Maintain exceptional cleanliness, safety, and sanitation standards by exceeding guest expectations and ensuring compliance with local health regulations, EHC, and company guidelines.
• Ensure that overall cleanliness and maintenance of our restaurant exceeds expectations.

Qualifications

Your experience and skills include:

• Must be able to effectively communicate both verbally and written, with all level of colleagues in an attentive, friendly, courteous and service oriented manner.
• Must be able to read and write to facilitate the communication process.
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
• Must possess basic computational ability.
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions.
• Must be able to effectively communicate both verbally and written, with all level of colleagues in an attentive, friendly, courteous and service oriented manner.
• Must be ab