Sr. Manager, Building Ops/Facilities Mgt

Company Overview

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

 

Job Description

 

WHAT YOU’LL BE DOING:

 

You will be responsible for the effective delivery of Building Operations Management at the Lennox campus. You will take the lead in proactively providing and successfully delivering a secure, clean, safe, and comfortable environment for all users of our facilities. You will be responsible for supervising the campus within the allocated budget and managing the campus utilities budget. You will apply best practice to improve efficiency by reducing operating costs while increasing productivity.

 

General Management (including people management)

• Work across the business to support all aspects of Operational service delivery.
• Produce clear and concise project plans.
• Produce and manage annual operating budgets.
• Attend daily and weekly venue operations meetings to ensure all works are clearly communicated across the team.
• Manage the facility supervisor utilizing effective coaching and line management skills effectively, completing annual and mid-year performance reviews along with monthly documented one to one meeting.
• Participate in periodic audit compliance across our business.
• Review and keep the campus plan and arrangements up to date, fit for purpose and regularly tested.
• Represent the campus at both internal and external promotional events and client lunches/tastings where required.
• Where appropriate ensure client event de-brief meetings occur with fully documented outcomes and agreed actions.
• Be on call as part of the emergency call out procedure
• Respond to any requests from your line manager or CEO, required to fulfil the need of the Department or business.

Building Management

• Provide key support for all building works projects.
• Complete a weekly audit of the building alongside the facilities supervisor, to produce a list of fabric and faults with agreed action plan.
• Complete a weekly cleaning audit with the soft services managers, to produce a follow up plan of agreed actions.
• Work in conjunction with the Operations Executive, Operational Managers and service partners provider in coordinating event set ups and scheduling of all teams and services required for event delivery including contract management
• Attend and note all agreed action points from service partner meetings.
• Manage all suppliers against contractual KPIs and SLAs relating to Facilities Management, and Building Operations
• Ensure that the highest levels of service delivery and customer experience are provided and to constantly seek to improve standards

Business Unit Management

• Produce an annual business unit plan in line with agreed key priorities
• Support the Operations Director and contribute as required in the Campus annual business planning process
• Produce planned annual Capital expenditure requests with supporting robust business cases
• Produce monthly activity and variance reports

Qualifications

 

WHAT WE ARE LOOKING FOR:

• Minimum ten years of Building Management experience
• Experience in events and venue management
• Excellent people management and client liaison skills
• Skill and aptitude to see the big picture, but with an eye for detail, to constantly challenge ways of working and to provide the highest level of service
• High attention to detail with excellent organizational skills with the ability to multi-task
• Qualified First Aider
• Consistent focus on operational detail
• Excellent oral and written communication skills
• Ability to provide innovative, creative and pragmatic solutions
• Ability to manage challenges with a positive and “can-do” approach.
• Microsoft Project Management skills

 

WHAT WE OFFER:

 

At Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within th