Patient Services Coordinator
County of RiversideAbout the role
Posting number: 26-73998-EM
Department: RUHS-Medical Center
Division: Provider Relations
Job classification: PATIENT SERVICES COORDINATOR
Posting type: Open & Promotional
Categories: Health Services
Summary
The County of Riverside – Riverside University Health System (RUHS) – Medical Center, Provider Relations Division, is seeking a detail-oriented and experienced Patient Services Coordinator with a strong background in referral processing for a remote position.
The Patient Services Coordinator supports the Provider Relations program by managing referral workflows for Riverside University Health System’s 11 community health clinics, medical-surgical center, outpatient surgery services, and patient discharges. This role ensures timely and accurate referral processing while delivering excellent customer service to patients, providers, and internal partners. Under minimal supervision, performs a variety of administrative and clerical duties in support of the Riverside University Health System (RUHS) Managed Care or Care Management program; and performs other related duties as required.
Depending on area of assignment, the Patient Services Coordinator reports to either the Nurse Coordinator, Director of Nursing Services, or an appropriate Revenue Cycle Manager. The Patient Services Coordinator class is primarily responsible for coordinating patient care at the RUHS ambulatory clinics or for coordinating referrals generated with contracted Managed Care Plans, both public and private. In addition, this class coordinates with physicians and mid-level providers regarding patient care or IPA's for all patients scheduled for appointments at RUHS, and obtains all authorizations necessary for patient care.
Schedule: 5/40 Monday-Friday 8am-4:30pm
Location: The main office location will be in Riverside, CA, but the position will be remote.
Meet the Team!
Riverside University Health System-Medical Center consistently receives national recognition for its progressive and innovative care, as well as being known as one of the top employers in the region. The 439-bed Medical Center is a designated Stroke Center, Level II Trauma Center, and the only Pediatric ICU in the region. Can you see yourself here? For more information on RUHS-Medical Center, please visit: https://www.ruhealth.org/medical-center
Examples of duties
Process, track, and manage all incoming referrals for RUHS community health clinics, medical-surgical services, outpatient surgeries, and patient discharges.
Verify patient insurance eligibility, provider participation, and required documentation to ensure accurate referral processing.
Serve as a liaison between patients, Primary Care Providers, Specialty Providers, and other healthcare staff to support continuity of care.
Facilitate communication among patients, physicians, nurses, and clinic staff regarding referral status, appointment coordination, treatment authorizations, and resource needs.
Enter and maintain referral data in the managed care system, ensuring timely follow-up on pending items.
Request, review, and route emergency room, outpatient, and surgical notes to the appropriate Primary Care Provider or IPA when related to referral workflows.
Coordinate with contracted IPAs to obtain and return required clinical documentation, including progress notes and referral-related updates.
Assist with patient transfers between RUHS clinics and other facilities when related to referral authorization or eligibility verification (not clinical transport coordination).
Provide high-quality customer service to patients and healthcare partners, addressing questions related to referrals, insurance verification, and care coordination.
Support patients by directing them to appropriate community resources when relevant to referral needs.
Maintain organized, accurate records and manage workload independently in a remote environment.
Qualifications
Education: Graduation from high school or possession of a Certificate of Proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a GApply for this role
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