Associate Creative Director, Design

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Digital Experience Design team (DXD) is at the convergence of technological innovation, creativity, and opportunity at Comcast. We believe in the magical blend of art and science to create imaginative ideas, products, and services. With an entrepreneurial and collaborative approach, we craft omnichannel digital services and applications that deliver results for our business partners. We’re a new team focused on digital experiences for our customers that are intuitive, innovative, and seamless. We are looking for builders and impactful leaders who value accountability in creativity with breakthrough digital solutions that effectively attract and retain Xfinity customers. This role is obsessed with best-in-class design, focusing on the digital sales flow with user experiences that deliver top-notch and innovative design for Xfinity.com. This role is accountable for the user experience, working closely with various business teams focused on Sales, Marketing, Product, and Brand experience to ensure both business vision and customer expectations are met.

The Digital Experience Design (DXD) team is seeking an Associate Creative Director, Design to join our group. In this role, you will help shape and advance the vision for Xfinity.com, leading its design and ensuring it delivers exceptional brand, sales, and marketing experiences for consumers across the site.

Job Description

Core Responsibilities

• Responsible for designing, developing & producing holistic digital experiences 

• Advocate for the user while working closely with product managers to strategically solve complex problems 

• Partners with the business teams to craft and deliver experience designs 

• Create flows, sketches, wireframes, prototypes, and other design artifacts to define and communicate end-to-end user experiences 

• Works independently, leading projects and initiatives autonomously. 

• Overseeing visual designers, reviewing and providing actionable feedback. 

• Partnering with producers on project timings, key deliverables & resource allocations. 

• Drive user-centric, iterative, and collaborative design process revolving around rapid prototyping, user research, continuous improvement & deployment 

• Contributes to coherent visual and interaction designs across flows and channels 

• Work with UX research to plan user testing sessions and translate research findings into future design deliverables 

• Conducts stakeholder interviews, analyzes customer feedback, usability and research user behavior to enhance existing products. 

• Collaborate with the product team to evaluate and prioritize features balancing business and end user needs 

• Participate in and/or organize design workshops to drive discovery and better understand the user's needs 

• Confidently present UX/UI designs to stakeholders, users, and development teams in formal and informal settings. ​

• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and