Partner Success Manager, VCS

GOVX works with The Veteran Canteen Service, the retail arm of the Administration of Veteran Affairs to build, manage and grow their ecommerce channel, ShopVCS.com. The Partner Success Manager, VCS will be the owner of all marketing efforts that support this important partner. This role is ultimately the owner of the revenue and margin plan for the ShopVCS.com channel and leveraging all available tactics to drive engagement and achieve the plan.

The Partner Success Manager, VCS must be guided by data and work to optimize all communications and processes based on the results. The goal is to make our email and homepage channels effective order drivers for the sellers on ShopVCS.com by understanding which placements and vehicles convert for specific segments and categories.

Detailed Description and Sample Tasks

• Own all communication with the VCS team including but not limited to: monthly reporting, marketing performance, merchandising performance and member growth.
• Work to understand the VCS team’s definition of success, so that efforts can be aligned to achieve the GovX plan and drive success for VCS.
• Own and manage all member communications on ShopVCS.com:

• Promotional email
• Trigger email and email journeys
• ShopVCS.com Homepage
• SMS – Future Channel
• Narvar shipment emails and landing page

• Maintain a schedule to ensure we are communicating with members at appropriate times and at the right volume.
• Manage the creation and development process.
• QA and test all communications.
• Ensure that all communication is scheduled and delivers on time.
• Report back on the performance of all communication channels.
• Understand and leverage the product recommendation engine to increase personalization efficiently across all member communications.
• Partner with VCS marketing team to develop strategies to access their databases and drive new members to ShopVCS.com.
• Work cross-functionally with our Graphic Designers and Creative Director to streamline emails scaling the program while leveraging best practices and proven email tactics.
• Develop and drive a long-term email marketing strategy to consistently improve performance, increase traffic from the email traffic and drive revenue on the ShopVCS.com website.
• Leverage reporting to make data driven decisions to drive the business to achieve revenue and margin goals.
• Report back to the GovX management team on VCS performance quarterly.
  
  

Key Interface

• Sellers / Partners
• Category Merchant
• Creative
• Site Curators
• Finance / Accounts Payable

Supervisory Responsibility
This position will have supervisory responsibilities.

Travel Requirements
No travel is expected for this position.

Work Location
This is a hybrid position that combines working onsite at the GOVX corporate office in San Diego, CA and working remotely from home. You will be required to report to the office a minimum of three days per week. Due to training and team collaboration requirements of this position, the candidate must live and work in San Diego, CA. No relocation allowance or visa sponsorship will be provided.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

• Bachelor's degree.
• 4 years’ experience in marketing.
• 2 years’ experience in account management.
• Proficient in project management.
• Solution and results oriented.
• Passionate and mission driven.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Exceptional technical skills: proficiency in Microsoft Excel.
• Experience with Google Analytics or a similar web analytics platform.
• Proven ability to juggle multiple tasks and prioritize based on materiality to drive growth.

Benefits

Why You Want to Work at GovX

• Work for a company with a greater social mission. We work to serve those who serve our country and communities every day.
• No boring days. This is a fast-paced environment where you will learn a lot and have the direct ability to leave your mark on a growing e-commerce company.
• Flexible paid time off, paid holidays and sick leave.
• Competitive benefits to include Medical, Dental, Vision and Life I