Pool Server- Full Time (Harrah's Ak-Chin Casino)

JOB SUMMARY: 

The Pool Server creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving food & beverages; picks up empty glasses and dishes and returns them to the proper assigned area; and assists in the preparation of drink & food orders as required.

ESSENTIAL JOB FUNCTIONS:

• Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests. 

• Take food orders, pick up food orders and delivers to guest.

• Handles money according to departmental procedure. 

• Provides personalized service and uses guests’ name. 

• Resolves service problems according to Service Recovery guidelines. 

• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. 

• Actively promotes casino events and programs. 

ADDITIONAL JOB DUTIES:

• Resolves service problems according to Service Recovery guidelines. 

• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. 

• Actively promotes casino events and programs. 

• Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
• Other duties as assigned. 

• High School Diploma or GED preferred

• Must be at least 19 years of age.
• Previous food and beverage service, preferably in the casino industry or up-scale setting is preferred. 
• Must possess vast knowledge of food and beverages, both alcoholic and non-alcoholic, to include beer, wine and liquor.
• Must be able to multi-task and work successfully with little to no supervision.

• Must be able to initiate conversation in a professional, friendly and respectful manner.

• Must present a professional appearance that guests will find approachable.

• Must have basic math skills to properly charge and credit various items. 

• Must know or have the ability to learn all casino and hotel services and facilities, special events and player events, and local attractions. 

• Must be able to read, write and speak English.

• Must be physically mobile with reasonable accommodation
• Able to respond to visual and auditory cues
• Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts 
• Able to work in areas containing secondhand smoke, high noise levels and bright lights
• Must be able to lift up to 20 lbs. (bus tubs with used glassware)
• Must be able to work at a fast pace and in stressful situations. 
• Must be able to respond to visual and aural cues.
• Must be able to tolerate working outside in very hot temperatures including but not limited to working the pool area.