Field Service Engineer III

Job Summary

Omnicell Field Service Engineers (FSEs) provide troubleshooting, repair services and scheduled preventive maintenance for the Omnicell’s pharmacy and supply automation solutions at customer sites within a designated geographic area.   Omnicell FSEs are dispatched as needed by Omnicell’s 24x7 Technical Assistance Center.  Although FSEs focus mainly on hardware repairs, the Omnicell solutions are a combination of hardware and software and FSEs work with both

 

Responsibilities

• Independently perform complex, onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell’s electro-mechanical and automation solutions.
• Regularly communicate with director level nursing and pharmacy staff. 
• Work on problems of advanced scope where analysis of situations or data requires a review of identifiable factors. 
• Address complex issues that occur during service events with little support.
• Proactively identify potential issues.
• Regularly provide feedback to hardware specialist team and to engineering.
• Take an active role in discussions to coordinate resolutions for complex customer equipment issues.
• Regularly participate in cross functional initiatives as the Field Service representative. 
• Participate in various field projects as necessary
• Frequently provide coaching and mentoring.
• Fully document all service events according to Omnicell's policies and procedures.
• Meet company guidelines for response time and service levels
• Escalate product bugs, malfunctions, and design issues through support channels.
• Participate in various staff meetings
• Maintain service quality and customer satisfaction
• Manage parts inventory and return materials process

 

Required Knowledge and Skills

• In depth knowledge of systems and equipment troubleshooting and problem resolution.
• Ability to configure, set-up and implement products. 
• Ability to provide advanced product training on site. 
• Requires little guidance and no direct supervision
• Strong computer systems skills: Windows 10, Networking.
• Excellent English verbal and written communication skills.
• Strong organization skills
• Ability to evaluate multiple customer issues and set priorities, and to manage processes
• Ability to read electrical schematics and mechanical drawings. 
• Ability to deal effectively with customers.

 

Preferred Knowledge and Skills

• Knowledge of FDA regulations for medical devices and Quality Management Systems

 

Note: The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.

 

Basic Qualifications

• Bachelor’s Degree in Engineering/Technology or related discipline and two years of relevant experience; or
  Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, and five years of relevant experience; or
  seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.   

 

Preferred Qualifications

• Bachelor’s Degree in Engineering/Technology or related discipline and two years of experience troubleshooting and repairing electronic, mechanical, or computer devices.
• Coursework in Network Engineering, Robotics or Electronics
• Experience working in a hospital environment

 

Work Conditions

• Must be able to lift 50 lbs. to approximately 5 ft. high
• Available 24 hours a day, Monday through Friday and for weekend on-call rotations
• Frequent local travel in primary area
• Backup support in adjacent areas as needed
• Provide work area at home and space for trunk stock inventory

 

Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”    Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.  Our guiding principles inform everything we do: 

• As Passionate Transformers, we find a better way to innovate relentlessly. 
• Being