End User Computing Specialist

General information

Vacancy Reference number

005183  

About us

At Aer Lingus, we believe in going above and beyond to connect people, places and possibilities. Whether working at the airport, in our offices or at home - every employee has a role to play in making Aer Lingus the heart of travel to, through and beyond Ireland for generations to come.
How do we do this? We Put Safety First. There's nothing more important. We Are Customer Focused. We champion the customer and go above and beyond to get things just right for them. We're Stronger Together. With a ‘how can I help?' attitude, we communicate and collaborate to achieve shared success. We Own It. We do what we say we're going to do and always follow through. We Look Forward. We build the future by embracing change today.

What we offer

As well as offering you a competitive salary, career advancement opportunities and staff travel benefits (with Aer Lingus and many other international airlines), you will also have the opportunity to work in a dynamic and collaborative environment and to join a team of amazing professionals who are passionate about the aviation industry. To learn more about the exciting benefits and opportunities that await you at Aer Lingus please visit our website.
At Aer Lingus, we embrace diversity and believe in providing equal opportunities to all qualified individuals. We are dedicated to cultivating an inclusive and respectful work environment that values employees' unique backgrounds, experiences, and perspectives. We do not discriminate based on race, gender, sexual orientation, age, disability, or any other protected status. As an equal opportunity employer, we encourage applications from all candidates who share our passion for aviation. If you have any questions or require any accommodations to support you in your application, please contact us at recruit@aerlingus.com.

Vacancy details

Role title

End User Computing Specialist

Your role

The End User Computing (EUC) Specialist role is responsible for providing technical support and guidance to end users on a variety of computing devices, software, and applications. The EUC Specialist works closely with users to troubleshoot and resolve problems, and to provide training and guidance on new technologies and best practices.

The EUC Specialist will provide level 3 technical support for daily operations and projects as a subject matter expert for anything relating to systems or application that may impact Aer Lingus employees or contractors that use our technical environment.
This is an on-site role and requires the successful candidate to be physically present due to the hands-on nature of the work

 

Principal Accountabilities

• Focus on the ‘end to end service’ for the user community through effective communication of updates on their incidents or requests, and through to the satisfactory resolution of their issue
• Communicates and / or escalates any problems that may arise relating to resolving end user issues
• Manage the day-to-day operations of End User technologies and platforms including, but not limited to, Microsoft 365 (Exchange Online, Intune, Azure OneDrive, Teams, Azure Virtual Desktop, MS EntraID), AWS App Stream and Workspaces, Group Policies, Active Directory, AWS FSx
•  Provide critical support to senior management and high-profile events
• Prioritise &respond to service desk tickets,
•  Consistently delivers a service that meets or exceeds SLA and delights the end user
• Actively coordinates with team members, other resolver groups and departments to effectively resolve incidents and service requests
• Install, upgrade, support and troubleshoot all desktop, laptop or mobile device operating systems
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment across the Aer Lingus technology estate including vital areas such as Emergency Response
•  Utilise analytical skills in the development & modification of written procedures, processes, &technical support knowledge base
• Proactively seeks information & utilises analytical and creative problem-solving skills along with standard processes and technologies resulting in secure and reliable connections to and use of systems, applications, and infrastructure
•  Creates & maintains reports, dashboards, and other data visualization tools to communicate findings to stakeholders
•  Reviews & revises existing service definitions and processes to deliver continuous improvement
•  Share knowledg