Clinical Operations Specialist, LPN

Who we are:

K Health is venture-backed, fast-growing startup with a mission to use the power of Artificial Intelligence (AI) to get everyone access to higher quality healthcare at more affordable costs. We’re looking for mission driven individuals to join our team and help us eliminate healthcare inequalities to build a better and healthier future.

Featured most recently in Forbes and Business Insider as a leading AI startup, K Health is a telehealth company that harnesses the power of technology to help provide the smartest digital healthcare platform to patients, hospital systems, and providers across the United States. Our AI powered application helps bring together the knowledge of thousands of doctors and anonymous medical data to provide the highest quality care to our patients. We offer a free symptom checker, 24/7 access to board-certified doctors, ability to refill prescriptions from your phone, and more. All within one application - no insurance or preauthorization required.

K Health was founded in 2016, and has partnered with visionary and leading hospital systems and providers such as Cedars-Sinai, Mayo Clinic, and Elevance Health. Join us on our mission to help provide better healthcare for less.

About the role:

K Health has recently transitioned to a comprehensive care delivery model that will revolutionize patient care and we invite you to join in this expansion as a Clinical Operations Specialist (LPN)!

You will play a pivotal role supporting virtual clinics by providing a best in class patient experience. This role will partner closely with our Medical Operations teams to support day to day operations within the clinic of clinical and non clinical support staff. You will report to our Senior Director of Medical. 

What you'll be doing:

• Optimize and develop clinical workflows to support both clinician and patient experience
• You will develop mastery using EHR systems and our internal tools to help create best in class clinical workflow and processes 
• Receive, monitor, and analyze incoming lab results daily, following appropriate escalation procedures when necessary
• Collaborate with key external vendors and suppliers to enable the delivery of lab and imaging services
• Monitor clinic phone (10:30a-6:30p) M-F - handling patient, clinician, lab, and pharmacy calls 
• Work in collaboration with pharmacy, insurance,  and enterprise partners on resolution of escalated patient or partner issues.
• Required-on call shifts monitoring Critical Lab Phone Line - (24/7) 
• Prepare prior authorizations requests 
• Efficiently process and send EMR Requests
• Additional clinical and administrative duties as required

What we're looking for:

• Current licensure as a Licensed Practical Nurse (LPN)
• You have at least 2 years of experience in healthcare operations
• You have experience in telemedicine
• Experience with Epic EMR and Salesforce
• You are extremely well organized and detail oriented
• You naturally prioritize your work and feel comfortable maintaining varying deadlines
• You are comfortable working within a highly ambiguous, fast paced environment, and can set priorities with minimal direction

Benefits & Perks:  #LI-Hybrid

• Hybrid work schedule with weekly lunches and stocked fridges 
• Monthly social committees for company events
• 20 paid vacation days, 10+ holidays, and 5 sick days
• Stock options for every full-time employee 
• Paid parental leave
• 401k benefit
• Commuter Benefits 
• Competitive health, dental, and vision insurance options 

Compensation:$65,000—$75,000 USD

We offer competitive compensation packages along with stock options based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.  

We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate a