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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

NOTE: In order to receive full consideration, please upload a formatted copy of your updated resume.

WHAT YOU NEED TO KNOW:

The Senior Director, Field Operations Enablement provides program leadership for the field operations enablement program. The senior director is responsible for the development and implementation of strategies to support excellence in field operations, including facilities management, fleet management, safety and compliance, security, and budgeting and expense management.

KEY RESPONSIBILITIES:

Strategic Focus

• Defines field operations strategies and provides strategic insight and input to the VP of Sustainability & Business Operations and the Chief Sustainability and Business Operations Officer
• Develops business cases and ROI analyses for program investments, including staffing, platforms and enhancements, training initiatives, and/or process redesigns
• Develops and manages budgets for field operations programs, ensuring effective resource allocation and cost control

Program Development

• Builds multi-year roadmaps for operational capability development that anticipate future business needs and industry trends
• Develops and maintains standard operating procedures (SOPs) that align with operational efficiency targets and organizational sustainability goals
• Creates scalable processes and systems that support the growth and effectiveness of field operations teams
• Leads the design and implementation of comprehensive training programs for fleet and facilities management teams, ensuring consistent standards across all field operations

Operational Excellence & Enablement

• Creates data-driven insights and recommendations that inform strategic decisions about resource allocation and operational priorities
• Establishes performance metrics and KPIs to measure field operations effectiveness and identify improvement opportunities

Cross-Functional Collaboration

• Partners with stakeholders at all organizational levels to facilitate consistent two-way communication about and engagement around field operations programs and activities
• Gathers feedback from field teams and line of service stakeholders to continuously refine processes, tools, and training programs

Continuous Improvement & Innovation

• Leads process improvement initiatives that enhance service delivery, increase efficiency and reduce costs
• Champions innovation by piloting new approaches, technologies, or methodologies that could improve performance and efficiency
• Leads organizational change initiatives and manages projects to rollout new systems, processes, or organizational changes to field operations teams

Scope: Establish policies appropriate for the function. Interpret and recommend modifications to company-wide policies and practices.

WHAT YOU NEED TO SUCCEED:

Education: Bachelor's degree required. Masters degree desirable.

Experience: Minimum 10 years of related experience or equivalent combination of education and related experience required.

Management Experience: 7 years of management experience.

Skills & Abilities: Excellent verbal and written communicati