Captain - St. Mary's Falls, MI

 

 

SUMMARY

The Captain serves as a site-level supervisor and direct field leader responsible for the day-to-day execution of security operations at assigned installations within the contract. Acting as the senior on-site authority during their shift, Captains oversee multiple posts, coordinate scheduling adjustments, respond to incidents, and ensure compliance with all contract requirements, post orders, and regulatory standards. They are critical to the supervision-driven management approach and act as the operational link between the Project Manager’s command structure and field personnel.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Supervise all assigned personnel within the designated installation or area of operations.
• Oversee shift transitions, post coverage, and site staffing to ensure 100% fulfillment and immediate response to callouts or absences.
• Enforce adherence to General and Site-Specific Post Orders, SOPs, and NDW security directives.
• Conduct post inspections, check officer readiness, and ensure compliance with appearance, credentialing, and equipment standards.
• Serve as the initial point of contact for incident response, emergency coordination, and interagency communication with NDW stakeholders or local law enforcement.
• Collaborate with the Major and QCM to document findings from inspections, initiate performance coaching, and implement quality control actions.
• Support onboarding of new officers, ensuring readiness for post assignment and familiarity with site-specific procedures.
• Lead daily shift briefings, disseminating updates, safety messages, and mission-critical guidance. 
• Use workforce management tools (e.g., Mobohubb, Findd, WinTeam) to monitor schedules, validate officer presence, and document operational events.
• Recommend corrective or disciplinary action as needed and escalate to the Deputy PM when necessary.

SUPERVISORY RESPONSIBILITIES

Exercises direct supervision over 1-15 Security Officers and Shift Supervisors. Provides input to the management in regards to operation, status of posts, and Security Officers.

COMPETENCY To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. 
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports the organization’s goals and values; Benefits the organization through outside activities; Supports affirmative action and respects diversity. 
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism – Tactfully approaches others