Leader, Field Productivity

Carrier Global Corporation, a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About this role:

We are seeking a motivated, self-starter for the newly created Field Productivity Leader role.  The Field Productivity Leader will drive the transformation and growth of our field service business through productivity gains.  Key responsibilities include overall variable cost productivity and efficiency of the field service delivery model.  The successful candidate will deliver results including process and digital improvements, field labor cost reduction, direct and indirect material productivity and improvement in operational efficiency ensuring year over year margin growth.

This role reports to the Director, Transformation and Shared Functions for the Commercial HVAC business and will work cross-functionally to drive operational rigor.  The candidate will gain a solid understanding of our business, perform analytics and modeling, and make data driven recommendations.  The candidate will also be a proven leader having demonstrated results through business efficiency, process improvements and digital acumen. 

Key Responsibilities:

• Develop short term and long-term strategy to deliver productivity gains
• Identify and track key metrics to articulate efficiency and measure profitability improvement
• Analyze current state data and operations to identify inefficiencies
• Identify top drivers and make recommendations on improvements needed
• Work closely with our business process team to document and improve high impact processes using problem solving tools  
• Lead comprehensive, cross-functional projects as appropriate
• Work closely with stakeholder teams to ensure process adherence and adoption
• Monitor and measure expected benefit realization of implemented improvements and projects
• Recommend training, standard work, and adjustment to shifts and duties as appropriate
• Partner with the Digital team to develop tools and technology solutions that drive cost productivity and operational effectiveness
• Collaborate closely with the Finance team to model the impact of required investments and ensure return on investment
• Align with Human Resources and Carrier University on recruitment and training initiatives
• Lead special projects as required

Required Qualifications:

• Bachelor’s degree
• 5+ years of operations experience with general management and/or leadership experience.
• Able to travel 15-20% regionally

Preferred Qualifications:

• Graduate degree with 7+ years of related experience
• Bachelor’s degree in business, engineering, operations management
• Experience driving process and system enhancements
• Demonstrated data analytics skills, knowledge of financial reporting and analysis
• Track record of leading teams, superior communication skills, influencing up and across complex organizations
• Digital literacy, including Microsoft O365, PowerBi, SAP, SalesForce.com, ServiceMax or related platform
• Knowledge of and/or experience in HVAC industry and/or field service industries a plus
• Prior P&L experience a plus
• Demonstrated analytical and problem-solving skills
• Successful incumbent must demonstrate behaviors aligned with The Carrier Way, including Achieve Results, Choose Speed, Dare to Disrupt

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RSRCAR