Specialist, Social Group Sales

Summary Statement:

The Social Groups Sales Manager serves as the primary point of contact for leisure groups traveling to Resorts World Las Vegas with contracted room blocks, while acting as a dedicated hospitality sales partner focused on enhancing the guest experience through Food & Beverage, In-Room Dining (IRD), and curated hospitality offerings.

This position is responsible for managing group-related rooming needs throughout the guest lifecycle while driving incremental revenue through hospitality packages, group dining experiences, cabana experiences, in-suite entertaining, VIP amenities, and customized food and beverage activations. The role partners closely with Group Dining, Restaurants, IRD, Catering, Hotel Operations, and Event Services to create seamless, memorable experiences that elevate guest satisfaction and maximize on property spend.

This is a highly guest-facing, sales-oriented role requiring exceptional relationship management skills, operational coordination, and a strong understanding of luxury hospitality and Food & Beverage offerings.

Key Responsibilities

Primary Job Duties: – Includes but is not limited to:

• Group Hospitality & Guest Experience
  • Serve as the dedicated contact for leisure groups booking room blocks at Resorts World Las Vegas.
  • Manage rooming lists, arrivals, special requests, and VIP accommodation before, during, and after the guest stay.
  • Deliver a high-touch hospitality experience by proactively identifying guest preferences and recommending personalized experiences.
  • Build strong relationships with group organizers, hosts, and key stakeholders to drive repeat business and long-term loyalty.
  • Conduct post-event and post-stay follow-up to evaluate guest satisfaction and identify future sales opportunities.

• Food & Beverage & Hospitality Sales
  • Actively identify and generate incremental revenue opportunities through Food & Beverage experiences and hospitality offerings.
  • Promote and sell Group Dining experiences, restaurant buyouts, private dining events, IRD enhancements, VIP amenities, and hospitality packages.
  • Partner with restaurant, nightlife, pool, and culinary teams to create customized guest experiences that align with group objectives.
  • Drive revenue through upselling suites, premium amenities, in-room entertainment, welcome receptions, hosted events, and curated dining experiences.
  • Maintain a strong understanding of all resort Food & Beverage venues, seasonal promotions, and hospitality offerings.
• Hospitality Packages & In-Room Experiences
  • Coordinate and oversee all hospitality packages associated with group business.
  • Manage cabana experiences, suite entertaining, VIP welcome amenities, hospitality lounges, and in-room Food & Beverage activations.
  • Partner with In-Room Dining, Culinary, Banquets, and Event Services teams to ensure flawless execution.
  • Ensure all guest requests, dietary preferences, event details, and operational requirements are accurately communicated and executed.
• Cross Department Collaboration
  • Work closely with Group Dining, Restaurants, In-Room Dining, Catering, Hotel Operations, Front Desk, VIP Services, Spa, Nightlife, and Pool Operations.
  • Facilitate communication regarding group arrivals, VIP guests, special accommodations, and hospitality programming.
  • Serve as the liaison between clients and operational teams to ensure a seamless guest experience.
  • Support property-wide initiatives designed to increase guest engagement, satisfaction, and on-property spending.
• Sales Strategy & Business Development
  • Identify opportunities to expand group production through enhanced hospitality experiences.
  • Track and manage Food & Beverage revenue associated with assigned group accounts.
  • Support sales initiatives targeting social groups, leisure travelers, celebrations, reunions, bachelor/bachelorette parties, and special occasion travel.
  • Monitor guest trends and buying behaviors to recommend new hospitality offerings and revenue opportunities.
• Administrative & Reporting Responsibilities
  • Maintain accurate records of group bookings, hospitality packages, Food & Beverage commitments, and client communications.
  • Track revenue performance associated with hospitality programs and group enhancements.
  • Utilize property systems to manage bookings, event details, forecasting, and reporting.
  • Assist leadership with performance reporting, production analysis, and future business opportunities.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.