Job Title: Principal Inbound Product Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Job Description:

As the Principal Inbound Product Manager for our contingent worker solution, you will play a pivotal role in defining and collaborating with design and development teams to create a cutting-edge solution.  Your expertise and strategic vision will drive the development of a next-generation solution that empowers businesses to effectively manage their contingent workforce. This role requires a deep understanding of the contingent workforce space, strong product management skills, and the ability to lead cross-functional teams to deliver exceptional results.

What you get to do in this role:   

• Define and communicate the product vision, strategy, and roadmap for our contingent worker solution.
• Conduct market research, competitor analysis, and customer interviews to identify key market trends and customer needs.
• Collaborate with stakeholders to align product strategy with business goals and customer expectations.
• Work closely with design and development teams to define and prioritize features that enhance the functionality and user experience of our contingent worker solution.
• Partner with cross-functional teams to gather requirements, validate designs, and ensure successful implementation of features.
• Drive the agile development process, ensuring timely delivery of high-quality software releases.
• Collaborate closely with design teams to create intuitive and user-friendly interfaces that simplify the management of contingent workers.
• Conduct user research, usability studies, and gather feedback to optimize the solution's performance and usability.
• Continuously iterate and improve the user experience based on user feedback and industry best practices.
• Collaborate with development teams to ensure technical feasibility and alignment with architectural guidelines.
• Work closely with technical stakeholders to define integration capabilities and ensure seamless integration with existing systems.
• Provide guidance and support to development teams throughout the implementation process.
• Monitor market trends, industry developments, and customer feedback to identify opportunities for product improvement and differentiation.
• Analyze data and metrics to optimize the solution's performance, scalability, and reliability.
• Continuously evaluate and improve the competitive positioning of the product in the contingent workforce management space.

Qualifications

To be successful in this role you have:

• 8+ years of product management experience preferably within software
• Bachelor's degree in Business Administration, Computer Science, or a related field. MBA or equivalent is a plus.
• Proven track record of successfully defining and launching enterprise-grade software products.
• Deep understanding of the contingent workforce management space and familiarity with industry-specific challenges and processes.
• Familiarity with HR and workforce management systems, such as applicant tracking systems (ATS), human resource information systems (HRIS), and vendor management systems (VMS).
• Strong analytical and