Sales Ops Program Director

About the role: 

This role is responsible for driving revenue growth through the execution of sales programs across the Global Technology Sales (GTS) Channel, Gartner’s largest revenue-generating business unit. The scope includes executing and enhancing existing programs (such as Invitational Programs, Quarterly Campaigns, and the monthly enablement call—Kickstart Conferences) as well as collaborating with Business Unit Partners to develop new initiatives. As an extension of GTS Sales, you will partner with Business Unit leaders to represent the nuanced needs of our portfolio business. Given the highly visible nature of this role, your work will directly influence the decision-making of Gartner’s senior-most leaders, shaping both strategic and operational priorities. 

What you will do:

• Sales Enablement & Support: Partner with Sales and Business Unit teams to deliver the Kickstart Conferences Sales Enablement session, driving sales execution by providing sellers with best practices, training, and operational support. 

• Program & Project Management: Lead the end-to-end execution and continuous improvement of GTS’s strategic programs, pilots, and key initiatives, ensuring objectives are met and enhancements are implemented. 

• Cross-Functional Collaboration: Work closely with Conferences, Marketing, Sales Enablement, and other internal teams to align on planning, execution, and ongoing program improvements. 

• Communication & Stakeholder Engagement: Effectively communicate program goals, value, and progress to stakeholders through both group and 1:1 sessions to ensure buy-in and engagement. 

• Key Leader Engagement & Decision Support: Engage with senior leaders across business units, including executives, to provide insights, inform decision-making, and advance strategic priorities. 

• Analytics & Continuous Improvement: Analyze quantitative and qualitative data to identify gaps and opportunities, align on findings with partners, and drive ongoing program improvements. 

What you will need: 

Required Qualifications 

• Bachelor’s degree or equivalent, master’s degree preferred 

• 10+ years total business experience and/or 5+ years of sales management experience in a business-to-business sales environment preferred 

• 3-5+ years of internal Gartner experience preferred but not required 

• Proficiency with Excel and PowerPoint 

Key Competencies 

• Operational Excellence & Program Management: Strong organizational skills and attention to detail to ensure flawless execution, continuous improvement, and high-quality delivery of complex programs and initiatives. 

• Influencing & Relationship Building: Strong interpersonal skills to quickly build trust, influence stakeholders at all levels (including executives), and foster productive cross-functional partnerships. 

• Communication & Executive Presence: Exceptional written and verbal communication skills, with the ability to clearly articulate complex ideas, tailor messaging to diverse audiences, and present confidently to senior leadership. 

• Adaptability & Change Leadership: Comfortable navigating ambiguity and change, with a proactive mindset to lead others through shifting priorities and evolving business needs. 

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!

• Collaborative, team-oriented culture that embraces diversity 

• Professional development and unlimited growth opportunities

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energ