Spanish Bilingual Customer Support Representative

This is a remote position.

Responsibilities:

• Answer a high volume of incoming phone calls with confidence and intelligence , providing exceptional client support and service in both English and Spanish.

• Engage with clients over the phone to confirm upcoming medical appointments and consultations.

• Conduct proactive follow-up calls with clients after appointments to confirm attendance and gather necessary updates.

• Document all client interactions, appointment confirmations, and notes accurately and promptly in the legal software ( Smart Advocate ).

• Coordinate appointment scheduling and rescheduling efficiently as needed.

• Maintain accurate and detailed records of all client communications with timestamps and comprehensive notes.

• Perform general administrative and clerical tasks to support the legal team and ensure smooth office operations.

• Easily understand and execute instructions from the team with minimal supervision.

Requirements:

• Fluency in both Spanish and English is mandatory (speaking, reading, and writing). Must possess a strong, professional command of both languages for clear client communication.

• Demonstrated experience engaging with clients over the phone in a customer support, call center, or client-facing role.

• Proven ability to answer the phone with confidence, warmth, and intelligence .

• High aptitude —a quick learner who can easily understand and follow instructions and quickly master new processes.

• Familiarity with CRM tools or case management software systems (e.g., Smart Advocate, Salesforce, etc.) for efficient documentation.

• Proficiency with Microsoft Office tools , specifically Outlook (email and scheduling) and Microsoft Teams (communication).

• Exceptional professional phone manner and customer service skills.

• Strong organizational skills and attention to detail for accurate record-keeping.

• Ability to work independently, manage multiple tasks, and prioritize work effectively in a fast-paced environment.

• Legal experience is a plus, but not required.

Scope:

• Direct management and communication with the law firm team

• Use of client’s existing software systems including Smart Advocate legal CRM

• Focus on client communication and administrative support rather than complex legal tasks

• HMO Coverage in eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job