Legal Office Services Specialist

POSITION PROFILE

Provides direct hands-on support within a legal office environment. Performs various office support tasks which may include one or more of the following areas of responsibility: copy, production, and scanning; fax; mail and shipping; records support; direct floor support; hospitality assistance; conference room setup and scheduling; receptionist backup; and light facilities support.

A Senior Legal Onsite Service Specialist must possess a high level of presentation skills, interpersonal etiquette, and customer service skills to communicate effectively with senior-level attorneys, partners, clients, opposing counsel, vendors, staff, and others.

This position reports directly to a Site Manager, Site Supervisor, or Assistant Site Manager.

Job Duties and Responsibilities Legal Environment Job Responsibilities

Possesses the legal background to understand client matter workflow, including:

• Chargeback to firm and/or clients for work, supplies, hours, and services.
• Familiarity with legal technologies and software such as document management systems and cost recovery/chargeback systems (e.g., Copitrak, Equitrac).
• Familiarity with legal records management processes.
• Familiarity with legal processes and documents such as closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, court systems, and the proper delivery of items and documents within the court system.
• Assists with scheduling equipment, labor, and supplies for off-site trials.

Other Duties and Responsibilities

• Responsible for interacting with and providing professional-level support to executive-level end users, including legal assistants, firm administration, project managers, paralegals, associates, and partners.
• Accurately produces jobs and projects according to required deadlines. Job and project deadlines may be short and require composure and professionalism.
• Operates all copier equipment, including high-volume copy machines, fax services, postage meters, and personal computers.
• Performs tasks utilizing equipment such as paper cutters, hole drillers, bindery equipment, joggers, tape machines, stackers, and electric staplers.
• Handles confidential and time-sensitive documents.
• Provides quality and accurate reproduction, scanning, and project support.
• Responds to customer inquiries, including coordinating and calculating the time required to complete requested tasks.
• Provides embedded support to specific floors or integrated practice groups.
• Assists with coordinating projects that will be completed off-site.
• Maintains billing logs and assists in calculating charges for work performed.
• Maintains logs and work records for tracking, management reporting, inventory control, and supply ordering.
• Distributes incoming mail, packages, office supplies, and fax transmissions to designated delivery points.
• Delivers completed reproduction work to predetermined delivery areas, including locations outside the customer’s office when required.
• Performs deliveries and pickups that may require travel between offices or office locations.
• Performs duties related to the shipping and receiving of materials and packages.
• Performs filing duties in conjunction with specific customer requests, including document purging and archiving.
• Performs scanning, file conversion, file naming, and file encryption.
• Performs FTP (File Transfer Protocol) transfers between computers and files for printing.
• Manages TOC (Table of Contents) creation and maintenance for electronic files.
• Performs OCR (Optical Character Recognition) processing to support keyword search functionality.
• Performs file formatting for printing using Microsoft Office Suite and Adobe Acrobat Pro.
• Performs daily quality checks on convenience copiers to ensure proper functionality.
• Responds to copier issues and clears paper jams as needed.
• Maintains daily meter readings and service logs.
• Stocks and organizes convenience copier areas.
• Organizes and maintains conference and meeting rooms.
• Assists Facilities with box moves, office relocations, and occupant moves.
• Assists Facilities with light maintenance duties.
• May perform occasional cleaning duties.
• May require periodic overtime, including evenings, weekends, and off-hour emergency response.
• Performs other duties as assigned.

Qualifications (Education, Experience, and Certifications)

• High school diploma or GED required.
• One (1) to two (2) years of related work experience required.
• Minimum of two (2) years of experience in the legal i