Director, AbbVie Patient Services, Platform Enablement & Operations - Lake County, IL

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

The Director, Platform Enablement and Operations provides strategic direction while managing large multi-million-dollar platforms and projects, both launching AbbVie Patient Services (APS) pipeline products/programs and managing their life cycle. The role serves as the Business Systems Owner (BSO) for APS Platforms and applications from enablement activity through day-to-day operations. Responsible for all operational aspects of process development, quality assurance and quality control associated with APS platforms. This individual provides leadership and coordinates project management for Patient Services, integrating the efforts of multiple stakeholders, and is responsible for managing the capacity strategy, product/program assurance, and cost reduction initiatives across the network.

Responsibilities:

• In collaboration with technology and analytics partners, develop platform and portal strategy, including recommendations for both new and existing platform and operations evolution to remain competitive in a quickly advancing tech environment.  
• Demonstrate strong storytelling capabilities to effectively communicate and present project status to senior management and stakeholders.
• Lead a team of strategy and execution employees and contractors using strong coaching and feedback practices.
• Assemble and lead multiple matrixed cross-functional teams responsible for all operational aspects of process development, implementation, quality assurance, and quality control spanning complex multi-million-dollar programs managing strategy, execution, and budget.
• Drive platform updates for new products, indications/expansions, and lifecycle projects for on market