Collection Specialist Manager

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

Transplant Genomics Inc. (“TGI”) is a molecular diagnostics company committed to improving organ transplant outcomes with non-invasive serial monitoring guided by biomarkers. TGI’s product portfolio of both individual and combined whole blood gene expression and donor derived cell-free DNA testing is capable of reliably ruling out subclinical kidney rejection and acute rejection in kidney transplant patients. In addition to kidney transplantation testing, our newest product for liver transplant patients is a blood-based biomarker assay designed to rule out rejection as immunosuppression therapy is optimized. 

Job Description

TGI is searching for a Collection Specialist Manager in the Boston, MA or Lenexa, KS or Fremont, CA areas able to work remote and travel as needed. The position collaborates with subordinates, customers, per group managers, and other key employees and departments to carry out routine and non-routine business activities and initiatives. The position works on diverse issues where evaluation and analysis of a variety of business factors is necessary to achieve successful outcomes. Position reports to the Director of Client Services.
The Collection Specialist Manager will manage a growing team of Phlebotomist (Collection Specialists) across all existing sales territories.  
Position is Salary position. Candidates can work remotely, with the expectation of traveling to an affiliated Eurofins offices as needed, and travel to Fremont, CA for onboarding and training required.

Essential Job Duties:
•    Manages the complete team of Collection Specialists including hiring, supervision, performance management, training, metrics, and development 
•    Manages and enforces safety & laboratory standards, policy and procedures and participates in quality assurance and quality improvement activities
•    Leads and motivates team members, foster their professional development and growth, and promote teamwork and cooperation.
•    Develop metrics to evaluate department performance and monitor / evaluate department and individual performance against metrics on an ongoing basis, monthly and quarterly.
•    Oversee process related to the collection of human specimens and documentation of client & patient complaints and any general feedback during the specimen collection process
•    Create and maintain document library of standing operating procedures, phlebotomist specific forms, and any reference guides used by Collection Specialists team
•    Manage and coordinate weekly staff meetings to ensure adherence to constant changing procedures, update staff on new products and programs and general company activity
•    Can perform blood draws on occasion using venipuncture according to standard protocol, ensuring patient safety and quality specimen collection
•    Can provides patient instruction for sample collection
•    Manages the teams use of proper container type, centrifugation, disposal, and transportation and/or shipping of specimens 
•    Is familiar with proper specimen duties such as aliquoting urine and separating blood samples when required for testing and use of portable centrifuge
•    Learn and able to properly describe