Director, Housekeeping

Hotel: 

Rogers Embassy Suites

3303 Pinnacle Hills Pkwy

Rogers, AR 72758

Director, Housekeeping

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

The Embassy Suites Northwest Arkansas is a beautiful hotel, spa, and convention center located in Rogers, AR. We are conveniently located by the Walmart AMP, Top Golf, and the Pinnacle Hills Promenade and a short 20-minute drive from the University of Arkansas, Fayetteville. 

The Embassy Suites NW Arkansas holds 400 two-room suites, an indoor pool, gym, a full-service spa, restaurant, and offers an evening reception for guests. When you join the Atrium Hospitality team at the Embassy Suites as a full-time associate, you will have the option to opt into a 401K plan with employer matching, health, vision, and dental insurance, paid-time-off, employer paid life insurance, pet insurance, employee contribution short- and long-term disability options, as well as accident and critical illness options. Work today, get paid today with DailyPay. Come grow with us

Salary Range: $52,915-$59,530

Make a Difference:

The primary purpose of the Director, Housekeeping III is to provide guests with an excellent room experience, ensuring that all operational standards and procedures for the Housekeeping and Laundry Department (including brand and Atrium requirements) are being followed by all Associates.

What You'll Be Doing:

The Director, Housekeeping III will be tasked with the following duties, responsibilities, and assignments: 

• Ensure financial goals of the department and the hotel are being met by managing labor costs, controlling expenses for supplies and equipment, and determining revenue-driving and cost-saving initiatives;   

• Create a best-in-class guest experience by engaging with guests, providing friendly service, meeting operational standards, resolving guest concerns, and ensuring that all Associates in Housekeeping and Laundry are doing likewise; 

• Training and educating Associates regarding brand standards and Cleanliness Assured; 

• Manage the department by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline; 

• Provide services to guests in an efficient and timely manner by coordinating with other departments and peers; 

• Recommend changes that could improve service and increase operational efficiency; 

• Perform and/or assist with cleaning duties as necessary; 

• Maintain records and daily reports of operations; 

• Maintain an accurate record of lost and found items; 

• Practice hotel emergency procedures to include fire, life, and safety; 

• Monitor property condition, cleanliness, and quality of