Technical Engagement Manager / Account Manager (AI / SaaS)

<p class="p1"><strong>About Us:&nbsp;</strong>EvolutionIQ’s mission is to deliver state of the art technology that helps insurance claims teams make claims handling more accurate, fair, and efficient, so that more people impacted by injury or illness can continue their lives with dignity and stability. We are currently experiencing massive growth and to accomplish our goals, we are hiring world-class talent who want to help build and scale internally, and transform the insurance space. Our team is our #1 priority, and we have been named one of<a href="https://www.evolutioniq.com/resources/evolutioniqs-award-winning-culture-three-years-running-as-an-inc-best-workplace"><span class="s1"> Inc.’s Best Workplaces</span></a>&nbsp;3 years in a row and Built In’s Best Places to work in 2025 and 2026!</p> <p><strong>Your Impact: </strong>The Technical Engagement Manager (TEM) plays a key role in the delivery of client solutions to Fortune 1000 Insurance carriers. You will support critical deployment, change management &amp; eventual success of our operational products. You will oversee project timelines, drive status updates, and provide day to day operational leadership with our delivery team. You will leverage your skills from business systems analysis to project management to provide an unparalleled experience for EvolutionIQ’s clients.</p> <p><strong>What You'll Achieve (Performance Outcomes)</strong>:&nbsp;</p> <ul> <li>Provide quality technical &amp; business service delivery for a select group of clients, provide backup support to Senior TEM’s on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion.&nbsp;&nbsp;</li> <li>Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time</li> <li>Participate in internal &amp; customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an “outside in” perspective.</li> <li>Support other business and operational development initiatives, as required</li> <li>Develop a good understanding of insurance claims data and EvolutionIQ’s solution capabilities</li> <li>Weekly status updates and escalate project risks to clients and the delivery team</li> <li>Document client business rules, requirements and processes and ensure proper configuration of the platform</li> </ul> <p><strong>About You (Key Competencies):</strong></p> <ul> <li>3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines</li> <li>Ability to balance client