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The Associate Director, Retail Pharmacy is responsible for leading key retail pharmacy initiatives that support operational excellence, patient-centered service, business growth, and compliance with applicable pharmacy regulations and organizational standards. This role partners with cross-functional leaders to evaluate pharmacy performance, identify improvement opportunities, implement scalable solutions, and ensure alignment with broader enterprise pharmacy strategy.
The Associate Director may oversee programs related to workflow optimization, pharmacy technology enablement, customer experience, clinical service delivery, inventory and dispensing performance, quality assurance, vendor or partner coordination, and associate readiness. This position requires strong leadership, pharmacy operations knowledge, analytical capability, and the ability to influence stakeholders across a complex healthcare organization.

The Associate Director, Retail Pharmacy leads and supports the development, implementation, and continuous improvement of retail pharmacy operations and strategic initiatives. This position works closely with pharmacy leadership, clinical teams, operations, compliance, technology, finance, and customer experience partners to improve pharmacy performance and ensure reliable, compliant, and customer-focused service delivery.

This role is responsible for financial, operational, and clinical outcomes while forging strong provider relationships to improve market share and further integrate pharmacy and the pharmacist into the care model. Through this integration, the Associate Director helps close adherence and quality gaps, enhance patient outcomes, and further reduce total cost of care.

This role is accountable for translating business priorities into actionable plans, monitoring key performance indicators, managing risks and issues, and supporting initiatives that enhance access, affordability, quality, and customer satisfaction. Decisions are typically related to identifying and resolving complex technical and operational problems. The Associate Director also plays a key role in developing operational standards, supporting change management, ensuring teams are equipped to execute effectively, and leading and developing teams of highly specialized professional associates.

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Required Qualifications

• Active Pharmacist License
• Bachelor's degree in pharmacy, Healthcare Administration, Business Administration, Operations, or a related field.
• 5 or more years of management experience
• Strong written and verbal communication skills
• Proficient with Microsoft Office suite of products
• Experience in retail pharmacy, healthcare operations, managed care, pharmacy benefit management, or pharmacy technology.
• Leadership experience managing teams, programs, projects, or cross-functional initiatives.
• Strong understanding of pharmacy operations, prescription fulfillment, quality standards, compliance requirements, and customer service expectations.
• Demonstrated ability to analyze performance data and translate insights into operational improvements.
• Strong communication, stakeholder management, and executive presentation skills.
• Experience with process improvement, change management, digital pharmacy tools, or pharmacy workflow systems preferred.
• Ability to travel

Preferred Qualifications

• PharmD, MBA, MHA, or advanced degree
• Lean Six Sigma, PMP, Agile, change management, or process improvement certification
• Completion of leadership development, pharmacy operations, compliance, or healthcare quality programs

Additional Information

• Our national footprint spans 7 states (Florida, North Carolina, South Carolina, Texas, Kansas, Missouri, Nevada)
• Travel will be required for pharmacy visits and strategy meetings.

Additional Information: Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work at home requirements:

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees w