Service Delivery and Compliance Manager

Positions   2 Band / Grade   B1 Salary   £41,340 - £47,975 per annum Contract Type   Fixed Term Contract Length   2 years with possibility of extensions and/or permanency Working Pattern   Full Time Location   Hybrid (on-site and remote) Leave entitlement   Starting at 30 days per annum, pro-rata Closing Date  

5th January 2025 at 23:55

Interview Date(s)   Week Beginning 20/01/2025 Job Description   Service Delivery and Compliance Manager - Job Description.docx – 935KB Opens in a new window
Converted File Service Delivery and Compliance Manager - Job Description.docx.pdf – 389KB Opens in a new window Additional File   House of Commons Benefits and Support.pdf – 495KB Opens in a new window  

UK Parliament 

Working at the UK Parliament offers a unique and rewarding career at the heart of the UK’s democratic system.  

With a wide range of roles available, our impartial colleagues enable the day to day running of the House of Commons, House of Lords and Joint Departments. Together, we make Parliament happen. 

Staff Benefits  

In addition to your salary, we offer an attractive range of benefits including:   

• 30 days’ annual leave (increasing to 35 days after first full leave year).  
• Civil Service pension with an average employer contribution of 28.97%.  
• Access to training and development.  
• Flexible working.  
• Interest free season ticket loan and bicycle loan.

Introduction  

The Parliamentary Security Department (PSD) is responsible for physical and personnel security across both Houses of Parliament and provides support to Members and staff when away from the Estate. Its purpose is to keep Parliament safe and open for business.

PSD sets security strategy provides expert advice and delivers an operational service. It does this in partnership with the Metropolitan Police Service (MPS) and by working closely with the Parliamentary Estates Teams, Serjeant at Arms and Black Rod’s office, Restoration & Renewal teams, the Parliamentary Digital Service, and other key stakeholders.  

The Role  

Members’ Security Support Service (MSSS) is part of the Parliamentary Security Department and we are currently looking to recruit two Service Delivery and Compliance Managers. The MSSS team fosters positive engagement with an emphasis on delivering great support to Members of Parliament. The team provides guidance, advice and support to members of both Houses and their staff, for security away from the parliamentary estate.

There are two available posts. Post 1 will manage the team that deliver security operatives for Members. Post 2 will be responsible for managing the team that delivers Cyber Security (through contractors) and other security provisions. The scope of both roles is likely to evolve and grow in the future as security requirements change.

Some of the responsibilities for this role include: 

• Day to day management of the operational team(s) to deliver security measures for Members/staff.
• Supporting the contract manager; proactively holding the contractors to account for delivery and ensuring compliance against the agreed framework.
• Working collaboratively with the different sub-teams in MSSS and wider House to deliver approved or new security measures.
• Acting as the central point of coordination between the House authorit