Jobs and Careers

IT Solutions Architect - MSP Pre-Sales Engineering

Cranberry Township, United Statesfull_timeVerifiedPosted 27 Apr 2026

About the role

The Solution Architect – MSP Pre‑Sales Engineering is a senior, customer‑facing technical role responsible for leading discovery, assessment, and solution design activities that support AllManage’s Managed Services (MSP) sales and customer lifecycle.
This role ensures opportunities are accurately scoped, technical risks are identified early, and solutions are designed to support long‑term client success, operational excellence, and margin sustainability. The Solution Architect partners closely with Sales, MSP Leadership, Service Delivery, and Engineering teams to translate complex customer environments into clear, actionable proposals, scopes of work, and technical roadmaps.
This is a hands‑on role requiring strong technical depth, structured thinking, and the ability to communicate confidently with both technical and non‑technical stakeholders.Primary Responsibilities
Pre‑Sales & Prospect Discovery

Lead on‑site and remote technical discovery sessions for prospective Managed Services customers
Conduct structured current‑state assessments of:
- Network infrastructure (switching, routing, firewalls, VPNs)
- Servers, virtualization platforms, and identity services
- Cloud services (Microsoft 365, Azure, and related workloads)
- Security posture, backup, disaster recovery, and end‑user environments
Operate and interpret RapidFire Network Detection and similar assessment tools
Identify technical risks, gaps, lifecycle constraints, and environmental complexity that impact service design, onboarding effort, and pricing

Solution Design & Scoping

Translate discovery findings into:
- Accurate Managed Services scopes of work
- Clear assumptions, dependencies, and exclusions
- Risk‑aware recommendations aligned to AllManage service standards
Collaborate with Sales and MSP Leadership to:
- Align technical findings with proposed services
- Support pricing accuracy and margin protection
Ensure proposed solutions are:
- Supportable at scale by the MSP organization
- Aligned to AllManage standards and tooling
- Realistic for onboarding, transition, and long‑term service delivery
Ensure clean, well‑documented handoffs from pre‑sales into onboarding, project, and service delivery teams

Customer Roadmaps & Lifecycle Support

Develop high‑level technical roadmaps for:
- New customers onboarding to Managed Services
- Existing customers approaching renewal
- Technology modernization and upsell opportunities
Support renewal readiness by validating current‑state environments against contracted services
Act as a trusted technical advisor during strategic customer conversations when needed
Serve as a technical escalation point during onboarding or early lifecycle transitions as appropriate

Internal Enablement & Standards

Contribute to the development of standardized discovery templates, assessment frameworks, and documentation
Improve consistency between pre‑sales commitments and delivery execution
Provide technical guidance and mentorship to Supervisors, Engineers, and MSP Leadership as needed
Participate in continuous improvement of MSP service design, discovery, and onboarding processes

Required Experience & Skills
Technical Experience

7+ years of progressive IT experience in MSP, consulting, or enterprise environments
Strong working knowledge of:
- Windows Server and Active Directory
- Microsoft 365 and Azure fundamentals
- Networking (switching, routing, firewalls, VPNs)
- Backup, disaster recovery, and security best practices