Operations Manager

Compensation: $75,000+ (depending on experience)

 

Why Quality Brands

• Family-owned company with strong values and long-term vision
• Leadership visibility and decision-making authority
• Opportunity to build teams and improve operations meaningfully
• Culture that values accountability, respect, and performance

Leadership and Operational Competencies

• Lead shift planning and objective setting with Warehouse and Delivery teams
• Establish, track, and deliver Operational Performance Benchmarks
• Organize daily shift expectations and review prior-day results
• Supervise scheduling, safety, training, and workflow efficiency
• Uses WMS and reporting tools to make operating decisions
• Leverages productivity and routing data to improve performance
• Anticipates issues and implements process improvements

People Leadership Accountability

• Builds disciplined, accountable teams
• Coaches consistently and develops future leader
• Creates a culture of safety, ownership, and execution
• Direct supervision of warehouse and delivery personnel
• Conduct evaluations, coach performance, and administer discipline when needed
• Build Individual Development Plans and develop bench strength

• Ensure team adherence to company policies and operating standards

• Works cross-functionally to solve operational challenges

Systems, Productivity, & Controls

• Approve employee hours and manage overtime compliance
• Review productivity metrics and identify efficiency opportunities
• Monitor routing, merchandising, and delivery schedules
• Track mileage, fuel usage, timecards, and operational KPIs
• Budget-conscious decision making
• Identifies cost-saving opportunities without sacrificing standards
• Manages labor and assets responsibly

Warehouse & Inventory Excellence

• Maintain accurate inventory, bin locations, and product dating
• Ensure proper product rotation and receiving accuracy
• Oversee breakage and repack processes
• Monitor Controlled Environment Warehouse temperature standards

Execution & Standards Management

• Enforces consistent processes across teams
• Maintains high standards for safety, equipment, and brand image
• Drives follow-through and operational reliability

Fleet, Equipment, & Facility Oversight

• Lead fleet and equipment maintenance coordination
• Ensure safe, clean, professional fleet presentation
• Maintain facility standards aligned with company image

Safety & Training

• Ensure safe equipment operation across all team members
• Lead forklift certification and training programs
• Enforce safety programs and operational compliance

Core Qualifications

• 3+ years industry experience
• 2+ years operations or warehouse leadership experience
• College degree preferred
• CDL preferred, not required
• Forklift certification (ability to train and certify others)
• Ability to lift product as needed
• Proficiency with Encompass WMS
• Clear communicator across warehouse, delivery, and leadership teams
• Earns respect through competence and consistency

Pay and Benefits: 

• Medical, Dental & Vision insurance (eligible after 90 days)
• $400/month health insurance waiver option
• Paid Time Off
• 401(k) with employer contribution
• Company-paid Short-Term & Long-Term Disability
• Optional Life, Accident & Critical Illness coverage
• Wellness program incentives

If you're ready to lead operations the right way, with discipline, clarity, and pride, we'd like to talk.