Security Dispatcher

Company Description

Adjacent to the Las Vegas Convention Center and just one block from the world-famous Las Vegas Strip, the legendary Westgate Las Vegas Resort & Casino provides a fun, challenging and rewarding work atmosphere. Help create remarkable guest experiences at our world-class resort, which features a lively casino that is home to the world’s largest Race & Sports Book; incredible restaurants, nightlife, and live entertainment; and the convenience of a Las Vegas Monorail station onsite for easy access to the Las Vegas Strip. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

GENERAL SUMMARY OF DUTIES:

Responsible for answering calls for emergency and non-emergency situations. Maintaining records in iTrak, assign calls for service to available security personnel, handling interoffice and interdepartmental communications via radio, phones, software systems, responding to alarms, and monitoring the fire system. Acts as a liaison with Surveillance on camera coverage and daily operations. 

ROLE AND RESPONSIBILITIES: (INCLUDES BUT IS NOT LIMITED TO THE FOLLOWING)

• Will provide a friendly and safe environment for guests and team members while protecting company assets.
• Ability to provide instructions or guidance for team members and guests during emergency and non-emergency situations.
• Will be the core for daily security operations throughout the property and the communication center will be operated as a command post, communications center and dispatching station for security operations and operational support.
• Will possess the ability to effectively perform in the areas of data entry for all applicable programs, will possess the ability to remain calm and professional, particularly during stressful situations, and effectively multitask duties in the position, to include phones, radios, monitors, alarms, camera locations, fire panel, and daily operations.
• Will have a thorough knowledge of all camera coverage and required sequencing in order to perform any and all reviews of all incidents in non-gaming areas.
• Will routinely monitor non-gaming areas using video surveillance while providing guest assistance, being alert for suspicious circumstances or individuals, policy violations, illegal activity, safety hazards or related concerns, medical emergencies, or damage to Westgate property.
• Will retain knowledge of all evacuation routes, emergency equipment and emergency exits (first aid bags, AED’s, stairwells, etc).
• Will be required to know the floor plan of the property and know the operation times of the various facilities for the purpose of giving direction and providing guest/ patrons with accurate information requested.
• Will assist security management as a role of authority as necessary in high-risk crisis situations, exhibiting sound judgement and a realistic understanding of issues, review facts, weigh options, and assign officer task.
• Must be able to effectively deal with patrons and guests, with patience, tack, diplomacy, and professionalism.
• Will have knowledge of company updates, policy changes, hotel occupancy, special events, and information from management.
• Will routinely check all Communication Center equipment and report any malfunctions to appropriate personnel.
• Maintain knowledge of applicable gaming, city, state, and federal laws and comply with all company, departmental and Gaming Control Board rules, regulations, policies, and procedures.
• Must possess good oral and written communication skills along with some working knowledge of iTrak, United Fire Systems, Everbridge, Microsoft Teams, LMS, Hotsos, Track-n-Protect, Chargerback, Salto and basic computer programs.
• Must be able to work any day of the week and any shift, including extended hours and holidays.
• Responsible for practicing, supporting, and promoting Westgate’s service excellence standards culture at all times; Practice teamwork, support all team members and treat each with the same respect we treat guests to create an energized, positive, and productive work environment.
• Any additional tasks provided by security management.

Qualifications

PERFORMANCE REQUIREMENTS: (KNOWLEDGE, SKILLS, AND ABILITIES)

• Ability to listen effectively, read, write, speak, and understand the English language clearly to ascertain and document important information, to follow written or verbal instructions, to provide clear direction/ guidance and to communicate with other team members and management.
• Social skills as demonstrated by the ability to listen and respond to inquiries