Administrative Support Specialist

WHO WE ARE 

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities. 

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths. 

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed. 

BENEFITS SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long-Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!

JOB SUMMARY

The Administrative Support Specialist serves as the welcoming first point of contact for The Road Home, embodying the agency's mission and compassion. This role is responsible for professionally greeting all guests and visitors, managing a multi-line phone system, and ensuring the security of the reception area. Key duties include providing general administrative support, managing office inventory and mail, and coordinating employee events, all while maintaining a trauma-informed, safe, and organized environment.

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

*This is an in-person position that requires travel between various resource centers and shelters.  

Positions Available

1

Position Status

Full-Time

Location

TRH Headquarters (1415 S. Main St, SLC UT 84115)

Reports to

Administrative Program Manager

Shift/Schedule
In-Office. Monday - Friday; start time any time between 8am-9am

Pay Grade and Starting Salary

Grade 6, Starting at $18.90/hour

FLSA Status

Non-Exempt

EEO Class

Administrative Support Worker

Essential Duties and Responsibilities 

1. Greet all visitors to The Road Home Housing and Administrative Services building in a warm and professional manner.
2. Answer, screen, and forward incoming phone calls, taking accurate and detailed messages when necessary.
3. Professionally handle general inquiries and resolve complaints received through the main agency phone lines.
4. Document and report observations, non-emergency and emergency calls, illegal activity on the premises
5. Accurately place orders for agency supplies and services, following all established procedures.
6. Maintain and track office supply inventory, ensuring adequate stock levels are met.
7. Receive, sort, and distribute all incoming mail and packages in a timely manner.
8. Mai