Manager, Accounting Services Operations
Buyers Edge PlatformAbout the role
The Manager, Accounting Services Operations is responsible for the overall performance, profitability, and scalability of Dine Technology's Back Office accounting services. This role provides operational leadership for the US and offshore accounting teams supporting Back Office accounting services, ensuring client deliverables are completed accurately, consistently, and on time while maintaining high standards of quality and efficiency.
The Manager is responsible for developing the operational framework that supports the service line, including creating and refining processes, standard operating procedures, workflows, and quality standards. As Dine Technology expands its service offerings, this role will design and implement the operational structure required to support new services and revenue streams.
Working closely with the U.S. team, the Manager monitors key performance indicators, capacity, and resource utilization to improve productivity, profitability, and team performance. While the U.S. team owns the client relationship and the offshore team executes the day-to-day accounting work, this role ensures the service delivery model is standardized, scalable, and positioned for continued growth.
This role is remote in the US. We are unable to offer work sponsorship for this role.
Who we are:
Dine Technology is an outsourced accounting and technology consulting firm serving mid-sized restaurant operators using Restaurant365. Established in 2016, we bring structure, clarity, and control to restaurant accounting through rigorous processes and deep system expertise. In addition to our core accounting and technology services, we provide cash management and balance sheet review services for RASI software and are actively expanding our capabilities to build broader accounting service offerings for Back Office Accounting Software.
Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power and partnerships. We are dedicated to empowering stakeholders across the entire foodservice ecosystem (operators, distributors, manufacturers) with efficiency and unprecedented visibility. With a diverse portfolio of over a dozen brands, our mission is clear: to reduce costs, streamline the foodservice supply chain, and propel the industry from manual to automated.
Today, we are one of the largest players in foodservice, with over 200K operator locations across North America and over $50 billion of aggregated spend volume. Our commitment to foodservice excellence is proven in four distinct areas of value: Digital Procurement Network, Fresh Solutions, Supply Chain Management, and Software. Buyers Edge Platform is not just a provider – we are a strategic partner on the journey towards a more efficient, connected, and automated future for the foodservice industry.
Your impact:
- Lead the daily operations of the Back Office Accounting Services function.
- Establish priorities and ensure consistent execution across all client portfolios.
- Own the operational performance, efficiency, and profitability of the service line.
- Manage workload, staffing, capacity, and resource allocation to maximize productivity and client service.
- Monitor operational, quality, and financial performance metrics and implement improvements where needed.
- Develop, document, and continuously improve processes, SOPs, workflows, quality standards, and training materials.
- Evaluate existing systems and workflows, identify opportunities for improvement, and implement scalable operational solutions.
- Design and implement the operational framework required to support new services, revenue streams, and business initiatives.
- Lead operational improvement initiatives focused on automation, standardization, efficiency, and scalability.
- Provide leadership, coaching, and performance management for the offshore accounting team.
- Partner with the U.S. team and offshore leadership to ensure effective communication, coordination, and accountability.
- Support the resolution of escalated operational and client service issues.
- Foundational understanding of accounting principles and financial reporting processes, with the ability to effectively support and oversee accounting operations.
- Strong leadership and people management skills.
- Experience leading accounting operations or service delivery teams.
- Strong operationa
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