Senior Director, Presales Solutions

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI 

The Opportunity:  

The Senior Director, Presales Solutions will be a key leader in ShipBob’s Revenue organization, responsible for accelerating time-to-revenue growth, optimizing new merchant implementation, and enhancing operational efficiencies through system improvements and automation. This role requires a leader of leaders who can elevate a global team, develop both managers and individual contributors, and scale our function to support our merchants effectively. 

This position will run the Merchant Implementation, On-Site Install, and Solutions Engineering teams, ensuring successful onboarding, seamless integrations, and a world-class merchant experience. The ideal candidate has a commitment to efficiency, is data-driven, and can adjust strategic principles to align with evolving business needs. They must be able to anticipate customer growth and leverage creative solutions to ensure our resources and processes match future demand. This person must also be hands-on, engaging directly with the team, while spearheading long-term strategy. This role reports to the Chief Revenue Officer. 

What you’ll do: 

• Lead & Develop Talent: Build, manage, and develop a global team of managers and individual contributors who support merchants in their first 30-90 days with ShipBob. Ensure leadership development at all levels, fostering a high-performance culture of accountability and continuous improvement. 
• Presales Solutions Strategy: Partner with customer-facing teams across multiple segments of the business to identify client needs, efficiently craft tailored solutions, and conduct high-impact product demonstrations that showcase ShipBob’s capabilities and drive technical wins to close the business. 
• Implementation Efficiency: Improve team efficiency through automation, process improvements, and strategic resource allocation to enhance merchant implementation and accelerate time to value.  Optimize onsite install and implementation processes for long term success of merchants using ShipBob’s WMS. 
• Cross-Functional Influence: Drive collaboration with Merchant Success, Merchant Care, Product, Supply Chain Operations, Engineering, Marketing, Analytics, and Sales teams to align efforts, optimize the universal merchant experience, and drive revenue growth. 
• Data-Driven Decision Making: Utilize analytics and forecasting models to anticipate customer growth, optimize resource planning, and ensure KPI achievement across the business. 
• Merchant Experience & Escalation Management: Oversee the implementation