Seasonal Coordinator, Customer Support-Tier 3 (Remote-Ohio)
Gap Inc.About the role
About the Role
In this seasonal role, you will work in an energizing, fast-paced environment focused on delivering exceptional service to our customers through multiple interactive channels of communication. You will be customer focused as you support and improve the customer experience and satisfaction. You are an agile solution seeker and are comfortable multi-tasking to solve problems quickly with satisfying solutions while empowered to do the right thing.This is a seasonal remote position based in Ohio
What You'll Do
Supports strategies, standards, and processes, using a customer centric mindset to deliver results and maximize efficiencies and productivity
Provide excellent customer service by recognizing and responding appropriately to customer’s requests in an efficient and timely manner; manage unique or complex customer interactions
Drives what matters with a focus on providing first contact resolution, utilizing a variety of resources
Deliver results through exceptional decision quality and problem-solving skills, with an extraordinary focus on resolution for a positive customer experience
Act in the capacity of “Brand Expert” on policies and procedures to provide accurate information to customers
Who You Are
Proven experience in customer service in a fast paced, multi-tasked environment; Demonstrated abilities in managing escalated customer issues
Utilize strong diagnostic skills in listening, probing, and analyzing to determine the root cause of errors and translate business problems into data driven solutions
Ability to research process or transaction flow to identify root cause of errors and to create innovative solutions and processes that enhance the customer experience
Solution oriented individual with strong verbal and written communication skills
Demonstrated technical and functional knowledge and skills to assist in all areas of workload
Proven experience leveraging technology and navigating multiple systems at once
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