Customer Marketing Manager

<h4>Why Cast AI?</h4> <p>Cast AI is an automation platform that operates cloud-native and AI infrastructure at scale. By embedding autonomous decision-making directly into Kubernetes and cloud environments, Cast AI continuously optimizes performance, reliability, and efficiency in production.</p> <p>The old way doesn't work. As Kubernetes and AI environments grow, manual decisions don’t. Cast AI replaces tickets, alerts, and manual tuning with continuous automation that adapts infrastructure as conditions change. Efficiency and cost savings follow naturally from that automation.</p> <p>Over 2,100 companies already rely on Cast AI, including Akamai, BMW, Cisco, FICO, HuggingFace, NielsenIQ, Swisscom, and TGS.</p> <p><strong>Global team, diverse perspectives<br></strong>We're headquartered in Miami, but our impact is international. We take a global and intentional approach to diversity. Today, Cast AI operates across 34 countries spanning Europe, North America, Latin America, and APAC, bringing a wide range of perspectives into how we build and lead. </p> <p><strong>Unicorn momentum<br></strong>In January 2026, we achieved unicorn status with a strategic investment from Pacific Alliance Ventures, the corporate venture arm of Shinsegae Group (a $50+ billion Korean conglomerate). Our valuation now exceeds $1 billion, and we're just getting started.</p> <p><strong>Join us as we build the future of autonomous infrastructure.</strong></p> <h4>About the Role</h4> <p>As Customer Marketing Manager at Cast AI, you will turn real-world success stories into compelling proof points, build advocacy programs that amplify customer voices, and work cross-functionally to drive expansion and retention through marketing.</p> <p>This is a high-impact, high-visibility role where you'll own the full lifecycle of customer marketing, from reference programs and case studies to customer community engagement and expansion campaigns. </p> <h4>Requirements:</h4> <ul> <li>5+ years of experience in customer marketing, customer success marketing, or a closely related B2B marketing role.</li> <li>Track record of building and managing customer advocacy programs from scratch in a SaaS or cloud-infrastructure company.</li> <li>Strong storytelling skills: ability to translate complex technical outcomes (e.g., Kubernetes cost savings, autoscaling improvements) into clear, compelling narratives for technical and business audiences.</li> <li>Experience producing customer case studies, video testimonials, and reference content across multiple formats and channels.</li> <li>Familiarity with AI infrastructure, data platforms, or developer workflows is a plus.</li> <li>Data-driven mindset with experience measu