Seasonal Scooper - One Paseo $17.25 + avg. $9.49 tips!

Who We Are 

From our humble beginnings to becoming a beloved spot in our community, our story is one of innovation, community, and the pursuit of the perfect scoop. Each flavor tells a story, and every cone holds more than just ice cream—it holds memories, smiles, and moments of pure joy. We pride ourselves on our ever-evolving menu, offering classic favorites and introducing new, exciting flavors to surprise and delight our guests.   

Using ice cream as the platform, we pioneer and share experiences that inspire and connect us all. 

Position Summary: 

Scoopers at Salt & Straw create happiness through moments of wonder by offering unparalleled guest experiences. They guide guests on taste adventures, sampling and scooping ice cream while narrating the journey to create OMG moments, unlike anything else in the world. Scoopers foster a welcoming environment, embodying kindness, unexpected discovery, and full-faced attention, which contributes to Salt & Straw's legendary hospitality and its status as a community favorite. 

Essential Functions: 

• Attentively interact with guests throughout their visit with patience, positivity, and effervescence including upon arrival to the shop, while they wait in line, receive their ice cream, and as they check out, ensuring a wholly engaging and memorable experience.
• Maintain a strong understanding of Salt & Straw’s brand, including its unique production techniques, partnerships with special ingredient suppliers, and seasonal and classic flavor profiles enabling Scoopers to educate guests on what makes each flavor distinctive, share stories behind the ingredients, and provide recommendations that enhance the guest experience.
• Scoop the perfect portion for guests in line with shop standards, often working in intervals of 1-2 hours throughout the shift.
• Accurately process transactions using the POS system, handle cash, and ensure correct change is provided.
• Prepare, label, and store waffle batter; operate the waffle iron to make cones; label and store cones, maintaining a clean, front-of-house waffle station.
• Adhere to Salt & Straw's shop, food quality, and safety standards including dishwashing, preparing products according to recipes, cleaning floors and sidewalks, walls, bathrooms, and freezers, maintaining organization, and putting away delivered orders.
• Replenish retail products, restock freezers, paper goods, waffle batter, cones, and other supplies.
• Consolidate ice cream tubs and replenish stock from the walk-in freezer; temper tubs correctly.
• Accurately pack TPD (Third-Party Delivery) orders by following company standards and ensuring all items are correctly portioned, packaged, and labeled to maintain quality and guest satisfaction.
• Promptly answer phones, providing excellent service and responding to inquiries about products and services.
• Greet guests, facilitate the flow of the line, answer questions, explain the shop experience options, and promote online ordering and pint purchases.
• Taste/sample a scoop of ice cream daily (including, when possible, different flavors of ice cream, including flavors that might not be the Team Member’s personal preference), to be able to better communicate to customers why they might enjoy each flavor.

Joining Our Seasonal Team 

Qualifications: To perform the job successfully, an individual should have the following qualifications: 

• Valid food handlers' card (required within 30 days of the start of employment or based on state or local requirement).  

• Experience in food service, fast-casual dining, or hospitality-focused industry preferred. 

Knowledge, Skills, Abilities: 

• Ability to learn about and discuss our classic and seasonal flavors and products and give samples comfortably.  

• Excellent communication skills and the ability to bring Legendary Hospitality into all interactions with team, guest, and vendor relationshi