Service Line Principal

We are seeking a highly skilled and experienced technology services leader to join our team as a Service Line Principal. This role is primarily focused on Service Line Development (30%) and Solution Development (50%), with additional responsibilities in Technical Delivery Leadership and Governance (20%).

What you get to do:

Service Line Development (30%)

• Spearhead the continuous improvement and growth of the Service Line, including the creation and improvement of Service Line offerings and capabilities to meet evolving customer and industry needs.  
• Develop and implement best practices, methodologies, and governance frameworks to enhance delivery consistency and effectiveness.
• Mentor and develop technical leaders and senior engineers within the Service Line.
• Provide thought leadership related to the Service Line and evolving client needs.
• Lead the creation and refinement of reusable Service Line assets, accelerators, case studies, and delivery frameworks.
• Act as a Thought Leader, representing Randstad Digital at industry conferences and through white papers to build brand awareness.

Solution Development (50%)

• Develop and present Randstad Digital's solutions and services to clients
• Collaborate with sales teams to conduct in-depth discovery calls and meetings with prospective customers.
• Evaluate client Request for Proposal/Information (RFP/RFI) and match against Randstad Digital's core capabilities and industry service provider competitive landscape
• Provide applicable input for client RFP response documents according to RFP submission timelines
• Develop technical proposals, solution architectures, and SOWs (Statements of Work) that clearly outline the proposed solution, its components, and the value.
• Collaborate with Risk Management, Legal, and Contract Management teams on client agreements, Statements of Work, and proposals.
• Lead or participate in onsite or remote down selection meetings with clients
• Answer technical questions and address concerns from customers, stakeholders, and C-level executives

Technical Delivery Leadership and Governance (20%)

• Provide strategic leadership and technical governance for the successful execution of Service Line solutions, ensuring alignment with client requirements and established best practices.
• Oversee end-to-end solution delivery from a technical governance perspective, ensuring high-quality execution and deliverables without direct hands-on execution.
• Act as a trusted advisor to clients, providing strategic guidance on technology platforms, architecture decisions, delivery approaches, and engineering best practices to drive successful outcomes.
• Direct and mentor Service Line team members who support candidate screening, ensuring consistent technical evaluation standards.
• Provide thought leadership on Service Line delivery models, deal and solution architecture, and strategy:
• Guide and mentor project teams, ensuring adherence to engineering best practices, architecture principles, and internal technical governance across all Service Line deliveries.

What you need to bring:

• Willingness to travel up to 25% for client engagements, conferences, and internal leadership meetings.
• 10+ years of experience in technology services delivery with increasing responsibility in leadership roles.
• Broad experience across Service Line domains.
• Prior experience providing leadership for technology services practices or engagement portfolios in a consulting or professional services environment.
• Prior experience in presales support and proposal development - developing complex solutions and managed services for clients
• Proven track record of cost estimation and pricing methodologies
• Demonstrated ability to lead complex technical engagements and drive successful outcomes.
• Experience in Global Delivery models balancing offshore, nearshore and onshore teams.
• Excellent communication and leadership skills.
• Proven experience mentoring and developing technical teams.
• Proficiency using Google mail, calendaring and shared drives