Senior Technical Consultant

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in San Francisco, New York City, or Chicago.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

The Technical Consultant is a key technical resource for our Customer Success Organization through the sales and implementation process. The Technical Consultant works closely with our Customer Success Managers, Onboarding Consultants and customers to provide technical assistance, and consulting to ensure smooth onboarding of customers on the LinkedIn Learning Solutions platform.  The ideal candidate will be a natural relationship builder with great communication, organization, and technical skills.  

Relationships matter to us. We are looking for individuals who can add to the magic of our team while having a massive impact on our business. Let us know if you are a fit.    

 Responsibilities: 

• Lead successful onboarding of customers on LinkedIn Talent Solutions (Hiring and Learning), supporting with integration, authentication, and consulting efforts as needed.  

• Consult with our largest and most complex customers. 

• Build trusted, strategic relationships with senior executives at customer organizations 

• Develop and deliver presentations that explain our products to clients and prospects.  

• Delight the customers by providing prescriptive consulting on solutions and quickly resolve escalations when required.  

• Identify, evaluate, and communicate customer trends to leadership in a prompt manner.  

• Support Sales, and Customer Success Managers as the key technical resource to understand customer requirements and provide appropriate solutions.  

• Provide input to internal product teams on customer needs and industry trends for product enhancements  

• Work closely with the product and Engineering teams to stay current on product features and platform changes.  

• Project lead regarding any product issues, lead investigation of solutions, and communicate the solutions to the appropriate teams.  

• Lead new hires and consultants on the TC team, acting as a mentor & leader within the group  

Qualifications

Basic Qualifications: 

• 5+ years of experience of technical consulting in a subscription-based business 

• Experience with Single Sign-On (SSO), Multi-factor Authentication (MFA), xAPI, SQL, Learning Record Stores (LRS), Applicant Tracking systems (ATS) and Learning Experience Platforms (LXP), with a focus on system integrations, technical troubleshooting, and delivering prescriptive solutions to customer needs. 

• Bachelor’s Degree in Computer Science, Information Systems, Engineering, Data Science, Mathematics, Statistics, Physics, Economics, Cognitive Science, Business Information Technology, or a related technical or quantitative field — or equivalent practical experience

Preferred qualifications:  

• Experience working with Recruiter Products and how they integrate with Applicant tracking systems (ATS) 

• Experience/certifications with HRIS integrations with applications like workday/oracle. 

• A good understanding of Learning Management Systems and how they integrate with other systems. 

• Proven project management capabilities and stakeholder management  

• Proven experience working with senior executives and complex customers  

• Keen attention to detail and the ability to prioritize and manage multiple customer projects at once.  

• Knowledge and prior use of case management and collaboration tools like SFDC, Dynamics, Jira or Confluence.  

• Knowledge and prior experience in Engineering query tools to query Hadoop big data  

• Communication and presentation