Retail & Revenue Training Coordinator

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, educationand job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.


The organization employs over 2,000 people, operatesfive job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcomand Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, servicesand skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversityand inclusion (DEI) and are focused on creating a joyful, inclusiveand successful organization.


Job Title: Retail & Revenue Training Coordinator


Salary Range: $28.00 - 33.00 /hrly DOE


FLSA Status: Hourly


Location: Administration *Required travel across all EGNW sites


About the Position

The Retail and Revenue Training Coordinator will serve as the on-the-ground champion of our STAR operational discipline—supporting live training, facilitating consistent execution, assessing learning needs, and reinforcing best practices across store formats (brick-and-mortar, outlets, e-commerce). Working closely with the Training Manager, your role ensures training programs are fully executed and continuously improved, from planning through review.

Essential Functions and Responsibilities

Curriculum & Training Support
◦ Partner with Retail Training Manager and SMEs to develop STAR-related training modules, job aids, and materials
◦ Co-facilitate classroom and on-floor trainings (e.g., donations, production standards, merchandising, retail tactics, customer service)
◦ Create LMS (T@G) Operational Training Content (i.e. videos, quizzes, digital trainings)
Training Coordination & Logistics
◦ Schedule training events, book venues, manage session prep, materials, and LMS setup
◦ Coordinate trainer assignments, communicate schedules, oversee trainee attendance and completion
◦ Track and maintain training records and compliance documentation
Needs Assessment & Gap Analysis
◦ Conduct skill gap analysis with store leadership using surveys, observation, and performance data
◦ Provide actionable insights and escalate trends affecting STAR program adoption
Performance Evaluation & Feedback
◦ Collect post-session feedback, assess training effectiveness, and recommend iterative improvements
◦ Undergird continuous improvement by monitoring outcomes (e.g., production targets, STAR audit scores)
On-the-Ground Reinforcement & Coaching
◦ Conduct in-store coaching, audits, follow-ups, and peer learning sessions
◦ Support regional rollout communications and promote a culture of operational excellence
Program Administration & Reporting
◦ Use LMS, Excel, and digital platforms to generate regular training participation and impact reports
◦ Ensure compliance with brand standards, safety protocols, and SOPs in training delivery
Continuous Development & Innovation
◦ Stay current on adult learning methods, e-learning tools, and retail training trends
◦ Support testing of new training pilots (e.g., digital badge system, ecom-specific modules)
◦ Other duties as assigned.
Supervisory Responsibilities
◦ Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws.
◦ Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
◦ Partner with People Relations as needed and appropriate.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
◦ High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
◦ 2+ years of frontline retail or e-commerce operations experience required.
◦ Prior experience in training, c