Medical Review Customer Service Representative

The Motion Picture Industry Pension & Health Plans (MPI) are long-standing multi-employer trust funds driven by our mission to improve the lives of our member participants working in the entertainment industry.

Role Overview:
MPI is seeking a Customer Service Representative to join our Medical Review team in Studio City. This onsite role handles Participant and Provider calls regarding MPI’s Narrow Network, and communicates with participants and providers’ offices about benefits.

Qualified candidates, please submit your current resume with a cover letter and your compensation requirements for consideration.
Submissions will be reviewed; only candidates most closely matching the requirements of the position will be contacted.

What You Will Need:
• High school Diploma or GED required. Some college preferred
• Minimum 2 years of customer service phone experience, required
• Minimum 1 year of healthcare/insurance experience a plus
• Experience in the motion picture health plan industry a plus
• Accurate typing skills of 45 wpm
• 10 key skills by touch, preferred
• Proficient PC skills, including Windows; MS Word and MS Excel
• Clear and effective oral and written communication skills with the ability to explain and confirm understanding of complex issues
• Excellent mathematical and analytical skills
• Pleasant and professional telephone etiquette. Articulate, clear telephone voice.
• Able to handle fast-paced work and meet deadlines
• Motivated self-starter, well organized in managing time and materials
• Strong attention to detail, a high level of accuracy required
• Able to learn quickly and follow through to completion
• Good interpersonal skills, ability to interact effectively and cooperatively with callers, and co-workers at all levels of the organization
• A flexible team player with a positive, cooperative and helpful attitude who displays excellent collaboration skills
• Excellent attendance and reliability, with the ability to work overtime/extended hours as required.
• Ability to accept direction and developmental guidance from supervisor.

What You’ll Do:
• Document issues and actions effectively and efficiently utilizing internal systems
• Make outbound calls to our participants and/or providers regarding the status of a referral
• Contact provider’s requesting additional information (medical records, consultation notes, progress notes and prescriptions)
• Answering a high volume of provider and participant referral inquiries by phone, email or Unity.
• Perform other duties as assigned.

Compensation & Benefits:
This is a Class 3 Union-affiliated position with a starting rate of $26.00 per hour.

MPI offers a comprehensive benefits package, including free medical, dental, and vision coverage, generous paid time off, retirement benefits, and professional development opportunities.

MPI requires employees to be vaccinated against Covid-19 with exceptions as required by law.

More About MPI:
Located in Studio City, CA, the Motion Picture Industry Pension and Health Plans (MPI) are multi-employer trust funds established in 1952 by collective bargaining agreements between various employers and over 30 Unions and Guilds representing employees in the motion picture industry.

Recognized as an Employer of Choice for our employee-focused work environment, competitive compensation, and benefits, MPI is a recipient of the World at Work Seal of Distinction and is 4-time Great Place to Work Certified!


Motion Picture Industry Pension & Health Plans (MPI) is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age over 40, marital status, veteran status, mental or physical disability, pregnancy, genetic information, or any other basis prohibited by law. Any applicant who, because of disability, requires accommodation or assistance in completing this application or at any time during the application process should contact the Human Resources Department. MPI also provides reasonable accommodations to disabled employees consistent with its obligations under applicable law.