Operations Center Analyst, Safety & Security (Maternity Leave Coverage)

World Central Kitchen (WCK) seeks a temporary Operations Center Analyst to support the work of its Security Operations Center, which provides 24/7 situational awareness, incident tracking, crisis response coordination, and real-time support to WCK teams globally.

The Safety and Security team at World Central Kitchen (WCK) exists to help WCK’s teams around the world operate safely and securely by developing programs to enhance activations, operations, events, and personnel and by providing real time crisis management support to teams encountering critical incidents on the ground. This temporary position will also oversee the Safety and Security logistical hub for WCK by using integrated databases to monitor world events and ongoing WCK incidents and operations, to identify and address logistical needs, mitigate threats and coordinate emergency response during times of crisis. The Ops Center will record incidents, collaborate on tasks and monitor and follow up on the resolution of these incidents.

This position reports to the Chief Security Officer, will work in close collaboration with the Director of Operational Safety and Security, and coordinate support and assistance with the key Global Functional Teams and others as required.

Duration: The Ops Center Analyst role is a six month (6) contract term position with the opportunity for renewal.

This position is intended to be hybrid, temporary exempt position based in Washington DC to help cover a maternity leave, with a minimum of 3 days on site. This position may have some limited travel, including internationally, up to several weeks at a time to activation areas.

WCK is an ambitious, fast-paced, entrepreneurial organization. Working at WCK often requires long and nontraditional hours. Everyone’s role is to directly or indirectly feed people with urgency when disasters strike – even on weekends and holidays. Please review our North Star and if this approach resonates with you, we welcome your application.

Key Responsibilities

Operations Center

• Research and work within software programs used to support operational processes such as Kaseware (or similar case management tool), emergency staff notification, crisis management, etc
• Respond promptly and effectively to requests for emergency assistance
• Maintain situational awareness of world affairs and the global threat landscape as affected by political developments, warfare, crime, terrorism and natural disasters
• Support development, population and rollout of a case management system
• Disseminate a Daily Operations Summary and the Daily News Brief to WCK leadership
• On call 24/7 as the primary Watch Officer
• Disseminate timely threat-related information to Activation leadership and Security staff globally
• Continually research and test new tools and technologies for utility for the Ops Center
• Maintain up-to-date records for HQ and Field locations globally
• Coordinate and collaborate with Operations Centers in the field
• Prioritize and coordinate the activities of the Ops Center with other stakeholders who may be co-located within the Security Operations Center

Crisis Response and Case Management

• Oversee the day-to-day operations of incident management
• Perform on-call duty 24/7 to respond to emergency calls and take appropriate actions to escalate crisis response
• Manage timely HQ and global responses to incident reports, providing appropriate guidance and follow up for teams as needed
• Support the Crisis Management Team to coordinate organization-wide responses for ongoing crises
• Protect and maintain confidentiality of sensitive information 

Process Improvement and Training

• Identify and resolve problems
• Develop, implement and document trainings for staff and testing of critical systems
• Validate completion of system checks and work orders to correct deficiencies
• Maintain knowledge of security systems and of regulation requirements for operations

Security Strategy Management

• Assist Security staff members with developing and implementing annual work plans
• Develop innovative projects and concept designs to maximize efficiencies Safety and Security program implementation
• Assist with incorporation of global travel functions into the Safety and Security team, working with other teams and departmental stakeholders as appropriate
• Assist with the design and validation of team Safety and Security strategies and policies, with the support of departmental Directors and other subject-matter exper