Senior Salesforce Administrator

Job Details

Job Location: Reading Partners National - Oakland, CA 94607Position Type: Full-TimeSalary Range: $109,613.00 - $128,956.00 SalaryJob Category: Information Technology

Reading Partners is changing the education landscape. We are a leader in working to solve the literacy crisis in our country by leveraging community volunteers in under-resourced schools. Our diverse and expansive volunteer base provides one-on-one tutoring to students twice weekly, and our program is proven to help children master the reading fundamentals they need to unlock their potential as successful, happy, and confident readers in school and in life. Our people are our heartbeat and our greatest resource; we are all passionately rallied around our mission to help children become lifelong learners by empowering communities to provide individualized instruction that truly works. Join our stellar, committed team leading the charge to deepen our impact and expand our service. Watch this video to learn more about the mission and core tutoring work of Reading Partners.

 

The high level:

Reading Partners uses Salesforce to collect data about program implementation and impact, stakeholder engagement, and fundraising. Our Salesforce instance is instrumental to the daily operations of essentially every functional team at Reading Partners. The Senior Salesforce Administrator will be a member of the Information Technology (IT) team. The position is both tactical and strategic, responsible for administering, configuring, developing and supporting Salesforce and associated systems and tools, as well as advancing our strategic use of Salesforce as a business­ critical system.

Given the cross-functional and complex nature of our Salesforce instance, the individual serving in this position will collaborate regularly with staff across multiple functional departments. They will apply Salesforce best practices to troubleshoot and work with end ­users to ensure that applications meet their needs, while keeping pace with changes in program operations, policies, and/or procedures that may require system or application changes. 

The ideal candidate is someone who has prior experience leading complex Salesforce instances that use multiple products and apps on the Salesforce platform, with multiple integrations, and 300+ advanced users. They can define priorities and manage a platform roadmap, understand customer support, have the intellectual curiosity to learn and apply new skills, seek to develop professionally, and have the grit to roll up their sleeves to tackle any issue thrown their way.

This position is remote, and hires (upon start date) should reside within states where Reading Partners operates, which include: California, the District of Columbia, Maryland, Minnesota, New Jersey, New York, Oklahoma, South Carolina, Texas, Washington State, and Virginia.

 

What you’ll do:

Manage Reading Partners Salesforce platform roadmap to meet the organization’s strategic and operational goals. 

• Manage a Salesforce roadmap that is aligned to other critical business processes and needs.
• Analyze business processes and perform systems architecture based on analysis results, best practices, and sound judgment. 
• Establish and lead processes to gather user requirements, identify alternate systems approaches, and develop recommendations for system improvements.
• Guide organizational teams toward proven best practices, intelligent system designs and integrations, and meaningful data management and analysis. 
• Stay current with Salesforce releases and corresponding documentation and provide new functionality and solutions as needed, including integration with third party solutions.

Own Salesforce platform administration and user support.

• Manage and supervise the Associate Salesforce Administrator to support administrative functions, such as creation and management of user accounts, profiles, roles, permissions, sharing rules, licenses, capacity and storage management. 
• Establish, implement, and oversee best practices with regards to system maintenance, security, release management, improvements, data integrity, duplicates, backups, etc. 
• Oversee data de-­duplication and cleanup procedures. 
• Manage and monitor backups, licensing, and general maintenance of supported systems.