Product Associate

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you!

The opportunity

Product Associate – Platform Pod (Support Focus)

The Product Associate will work closely with the Senior Product Manager and Product Manager of the Platform Pod, providing operational and analytical support to a team focused on product support. This role is central to ensuring smooth communication and collaboration between the support team and client-facing teams, helping to manage feedback, resolve issues, and maintain high standards of service delivery.

What you'll do:

• Support Senior Product Manager and Product Manager: Assist in day-to-day management of the support-focused team, helping to prioritize tasks, track progress, and ensure alignment with overall product goals.

• Backlog Maintenance: Collaborate on priorities with Senior Product Manager and Product Manager to assist in developing, maintaining and pruning the backlog of work for the Platform Pod, including epic and story creation & related documentation.

• Client-Facing Team Communications: Serve as a liaison between the support team and client-facing teams, ensuring timely and accurate communication of product updates, issue resolutions, and feedback.

• Feedback Management: Monitor, triage, and document incoming product feedback and support requests from client-facing teams; ensure follow-up and resolution in collaboration with product leadership and the engineering team.

• Meeting Coordination: Organize and facilitate meetings between support and client-facing teams to discuss product issues, share updates, and gather feedback.

• Process Improvement: Identify opportunities to streamline support operations and enhance communication workflows between teams.

What you'll bring:

• 1–2 years of professional or internship experience in product support, operations, or a related field.

• Strong organizational and communication skills, with the ability to manage multiple priorities and stakeholders.

• Collaborative mindset, comfortable working across teams and functions.

• Detail-oriented, with a commitment to delivering high-quality work.

• Proactive and resourceful, with a willingness to learn and adapt.

• Analytical thinker, able to synthesize feedback and data into actionable insights.

• Experience supporting product managers or working in cross-functional teams is a plus.

• Familiarity with support ticketing systems, communication platforms, and basic project management tools, especially Jira and Confluence.

• Experience with agile teams (Scrum and/or Kanban) is a plus.

You'll stand out if you have:

• Experience with bug fixes and backlog

• Ticket writing experience and managing ticket backlog

HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

This is a temporary contract position to provide maternity leave coverage, running from January through late June. The pay rate for this position is between $35 - $40 hourly.