Manager of Senior Case Management Department (Negotiations & Settlements) - BONUS!

Company Description

The Ward Law Group, recognized as one of the Best Places to Work for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients.

We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, growth, and service — to our clients, teammates, and community.

Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results.

Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas.

Job Description

This is a fully on-site position at our office in Miami Lakes

Compensation: $85k - $125k annually
 

Ready to lead a team, own the numbers, and make a real impact?

We’re looking for a driven, results-obsessed leader to run our Senior Case Management team—the engine behind our settlements.

This is not a desk role.
This is a performance role.

You won’t manage cases—you’ll manage people, performance, and results.

What You’ll Be Responsible For

• Leading and motivating a team of high-volume case managers
• Driving monthly settlement results and hitting aggressive targets
• Running 1:1s, coaching sessions, and performance check-ins
• Holding your team accountable to productivity and quality standards
• Monitoring pipeline, projections, and closing performance
• Jumping in on escalated client situations and turning them around
• Identifying gaps, fixing inefficiencies, and improving workflows
• Building structure, developing leaders, and scaling your team
• Hiring, training, and leveling up talent

Who You Are

• A natural leader who thrives in fast-paced, high-pressure environments
• Obsessed with results, accountability, and winning
• Experienced in personal injury and settlement negotiations (2+ years)
• Proven track record managing teams and hitting targets (2+ years leadership)
• Strong communicator who can coach, challenge, and develop people
• Data-driven and comfortable owning performance metrics

Why This Role

• You’ll own the outcome—and see the results of your leadership
• High-growth environment with real opportunity to advance
• Work with a team that moves fast and plays to win
• Your impact is direct, visible, and rewarded

Bottom Line

If you’re the type who:

• Pushes teams to win
• Holds people accountable
• Fixes problems instead of talking about them

We want to talk to you.

Key Responsibilities

1. Leadership & Team Management

• Provide clear direction, structure, and leadership to the Senior Case Management team.
• Establish performance expectations, benchmarks, and accountability standards for all team members.
• Conduct regular one-on-one meetings to review performance, provide coaching, and support development.
• Lead daily huddles and team meetings to align priorities, address challenges, and maintain focus.
• Build and maintain an effective team structure, including pod creation and leadership development within the department.
• Delegate responsibilities and projects strategically based on team strengths and workload.

2. Performance Management & Accountability

• Own and drive monthly settlement performance across the department.
• Monitor individual and team performance against established KPIs and benchmarks.
• Conduct performance evaluations and implement performance improvement plans when necessary.
• Identify underperformance trends and take corrective action, including coaching, retraining, or disciplinary measures.
• Ensure all team members clearly understand expectations, productivity targets, and quality standards.

3. Operational Oversight & Execution

• Ensure all case management tasks and workflows are executed accurately and efficiently by the team.
• Oversee the full lifecycle of case handling, including:
  • Client communication standards
  • Insurance negotiations
  • File documentation and updates in Litify
  • Case revi