Data Services Manager

At MissionWired, we help our partners create revolutionary fundraising strategies that advance their mission, change our country, and have a positive impact on the world. 
MissionWired is the only wholly integrated direct marketing agency for nonprofits and Democratic organizations. We help our partners tell big, ambitious stories that invite their supporters into communities to raise mission-changing revenue. Our results are unrivaled, having converted more than $4.5 billion in donations to the world’s most trusted philanthropies and groundbreaking campaigns. We do it over email and SMS, in the mail, across social media, everywhere. We don’t think in terms of channels; we’re single-minded in pursuit of your success.
We’re innovative, progress-obsessed, do-gooders who care deeply about social change and continuing to push the limits on what we can accomplish together. We’ve brought strategies to life for nonprofit organizations working around the world, including Sandy Hook Promise, Human Rights Watch, The Humane Society of the U.S., Save the Children, and Friends of the Earth. Over the years, we have worked with various progressive political organizations and believe that each election cycle is an opportunity for us to support organizations across the country and elect Democrats to legislative bodies up and down the ballot.
We’re an equal-opportunity employer and take seriously our commitment to equality and equity. Our efforts to be inclusive and create opportunity don’t end when someone joins us – they begin. 
We’ve set our sights on changing the world through our work and with our clients, and representation is at the foundation of what we do. We know that diversity of thought and background makes us stronger. That’s why we’re committed to building and maintaining a diverse community.
Every new team member broadens our perspective and allows us to think bigger. We’ll be at our best when people from underrepresented communities and people with a range of perspectives and lived experiences want to come, stay, and push the boundaries of what’s possible.
Overview: MissionWired is looking for a data services manager to join our data services team to manage movement and processing of data for our clients – supporting everything from electing Democrats to combating climate change throughout the world. In this role, you will work alongside our client services team to ensure that data being mailed for each job is accurate by using software and writing custom code for direct mail client data.

Successful candidates will be responsible for:

• Partnering with clients, account services teams, and production staff to provide front end data services for client mail files. 
• Performing file conversion, package segmentation, data suppressions, merge/purge, data cleansing, CASS/NCOA/ANKlink, Nth selects, chapter data appends, custom scripting, and congressional appends. 
• Managing source code builds, scanline/check digit builds, ask string builds, and salutation/full name builds. 
• General file analysis including matchback file returns, production file, test file & sample file creation.
• Understanding postal logistics and analytics processing.
• Data reporting (merge/purge reports, cass/ncoa drops, input/output counts, ask string builds, input/output dumps, etc.).
• Accurately and articulately answering questions regarding data processing services to clients and internal staff.
• Troubleshooting code as necessary.
• Assisting with a series of ad hoc reporting requests.
• Creating analytical reports by retrieving data from different sources and presenting the reports to clients and internal teams.
• Pursuing data quality, troubleshooting data validation, and resolving issues.
• Billing each job accurately and timely through accounting.
• Learning new programming languages and software.

Must-have qualifications:

• 2+ years of experience in data programming and reporting using tools such as Visual Foxpro, Accuzip, Stylist, Personator and Excel.
• Comfortability solving complex technical problems in a high volume environment.
• Ability to juggle multiple projects in a deadline-driven environment.
• Proven ability to work directly with users and management to gather requirements, responding to requests in a proactive way.
• Ability to work independently, but know when to seek input and direction.
• Passion for making our world a better place.

Nice-to-have qualifications:

• Experience in NGP or another fundraising CRM platform such as Salesforce NPSP, Blackbaud CRM, EveryAction or Raiser’s Edge.
• Proven experience with data warehousing loading and querying tools, such as SQL Server (Big Query).
• Experience working with fundraising direct marketing data;
• Experience developing/managing data ETL/ELT in a