Senior Underwriting Assistant

This position is part of the UW support career progression and may report to a Senior Specialist, UW Support, Team Leader, or to a Team Manager, Underwriting Support.  The UW Asst is an individual contributor within the Underwriting Support Unit of the product field operations.  The individual is expected to actively develop their knowledge and understanding of the fundamental skills and functions of the underwriting support process, underwriting process, risk analysis, and operational drivers.

Duties:

• This role handles the most complex accounts and provides technical guidance, as needed, to the other junior support staff. The role works under moderate supervision.
• Partner with regional underwriters in the end-to-end processing of new and renewal business.
• Evaluates new and renewal submissions against prescribed criteria to determine completeness; documents outstanding items and include them in communication to an underwriter for review. 
• Assists in the follow-up and securing of outstanding items from the broker.
• Works closely with underwriters and CoE partners to develop and deliver tailored solutions.
• For accounts they are responsible for, identify and resolve account alerts and blocks during the submission process to avoid account conflicts.
• Upon underwriting instructions, forwards individual lines of business to Shared Services for rating.
• Trains on and demonstrates proficiency in utilizing underwriting systems.
• Perform data analytics, remodeling, when necessary, referral documentation preparation and completion, as well as form checklist and working approval. This may include (depending on LOB):
  • Review location data and CAT modeling results that are reported accurately, as appropriate.
  • Analyze loss information and financial statements to facilitate quote development.  Pre-populate loss rating models.
  • Assist with the issuance of quotes, binders, policies, endorsements, and cancellations within prescribed timelines.
  • Requests individual policy filings as needed.
  • Prepares policy writing instructions for Shared Services and premium billings.
  • Manages bureau crits on assigned accounts and follows up with brokers on outstanding information.
  • Prepare documents for reinsurance quotes for underwriting.
• Complete post-issuance policy review and document all discrepancies for review with account underwriter.  As agreed, forward discrepancies to Shared Services for correction.
• Assist underwriters with broker follow-ups on outstanding subjectivities, including Legal Agreements, Collateral, Premium, UM/UIM-PIP forms.  Update systems as required.
• Track premium booking and policy issuance to ensure LOB metrics are met.  Escalate to Team Lead or account underwriter as needed.
• Perform and apply knowledge of LOB underwriting rules and/or guidelines for pre-analysis support of submission in preparation for further analysis for quoting stage.
• Communicate account status to manager or underwriter to ensure completion of outstanding items needed to execute policy issuance and premium collection.
• Exhibit a customer service mindset by proactively engaging with internal and external clients; promptly responding to all phone calls and/or email correspondence.
• Maintain accurate and updated files for all accounts in accordance with internal service standards and procedures.
• Attend broker or client meetings as requested by underwriting.
• Consistently meet service levels agreements and metrics in terms of volume, accuracy, and quality.

Job Requirements:

• 3-5 years of related insurance experience and/or training; or equivalent, a relevant combination of education and experience.
• Knowledge of commercial insurance policy forms and regulatory requirements.
• Knowledge of reinsurance structures.
• Proficiency in MS office applications and Adobe Standard required.
• Appropriate combination of commercial insurance rating, coding, and underwriting assistant skills.
• Able to navigate and switch between multiple proprietary, vendor, web-based, and standard computer systems.
• Proactive, independent work ethic with strong time management, problem solving, and analytical skills.
• Must demonstrate the ability to multitask and work under limited supervision.
• Willingness to learn from experiences and new situations.
• Ability to anticipate client (internal and external) needs and act proactively.
• Demonstrate attention to detail to ensure accurate documentation is maintained.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work